Abdelrhman Mohamed
17 Ib Abi Sarah St,
Alexandria, 21553
SKILLS
Technical Skills:
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Excel (Proficient)
Data Visualization
Data Analysis
Marketing Analytics
Data-Driven Decision Making
Power bi, Tableau
Communication Skills:
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Excellent English
Written and Verbal Communication
Active Listening
Interpersonal Skills
Other Skills:
● Customer Service
● Problem-Solving
● Adaptability
EXPERIENCE
CX Service Representative (English, serving US Telecommunication)
Sep 2024 : Apr 2025 - Current job
Concentrix
● Provided exceptional customer support to US-based
telecommunication clients, consistently exceeding satisfaction targets.
● Efficiently resolved customer inquiries and technical issues, ensuring
timely and effective solutions.
● Utilized data and metrics to identify trends in customer feedback and
contribute to service improvements.
● Demonstrated strong communication and problem-solving skills in a
fast-paced environment.
CX Service Representative (English)
Jan 2023 : Sep 2024 Teleperformance
● Delivered high-quality customer service in English, adhering to
company standards and procedures
Sales Representative
Oct 2019 : Oct 2023 - Taki (Store)
● Provided excellent product knowledge and assisted customers in
making informed purchasing decisions.
● Achieved sales targets and contributed to a positive store
environment.
● Developed strong interpersonal and communication skills through
direct customer engagement.
EDUCATION
Bachelor of Commerce
● Alexandria University
● 2019
Certificats
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Udacity Advanced Marketing Analytics Nanodegree
Coursera Ask Questions to Make Data-Driven Decisions
Coursera Foundations: Data, Data, Everywhere
Coursera Prepare Data for Exploration
LinkedIn Learning Custom GPTs for Creative Problem Solving
LinkedIn Learning Setting Team and Employee Goals Using SMART
Methodology
Kaggle Pandas
Kaggle Intro to Machine Learning
Kaggle Python
Kaggle Intro to Programming
