Abdelrahman Hamouda

Abdelrahman Moharem Customer Service & Sales Specialist | Cold Calling & CRM Expert | Virtual Assistant Summary Dedicated and versatile professional with over 7 years of experience in customer service, sales, and virtual assistance. Proven track record in managing inbound and outbound campaigns, training teams, and optimizing customer experiences. Skilled in leveraging CRM systems and various dialers to enhance client satisfaction and drive sales. Committed to continuous learning and seeking opportunities that foster professional growth. Feel free to visit my Upwork Profile page for further details about previous projects and client feedback so here's the link: https://www.upwork.com/freelancers/abdelrahmanhamouda Biography Welcome! I'm Abdelrahman, your go-to Virtual Assistant with a passion for delivering seamless customer experiences and streamlining recruitment processes. With a solid background in customer service and a knack for talent acquisition, I'm here to optimize your business operations and help you thrive. What I Can Do for You: Customer Service Excellence: I bring 5+ of hands-on experience in providing top-notch customer support across various industries. From promptly addressing inquiries to resolving issues with finesse, I ensure every interaction leaves a positive impact. Recruitment Expertise: My skills extend to the world of talent acquisition. Whether you need to identify, screen, and onboard the best candidates or streamline your recruitment process, count on me to deliver exceptional results. Administrative Efficiency: I am your organizational guru. From managing calendars and appointments to handling emails and data entry, I thrive on keeping your administrative tasks on track and your operations running smoothly. Communication Pro: Expect clear, concise, and professional communication in every interaction. Whether it's drafting emails, creating reports, or coordinating team efforts, my written and verbal skills are top-notch. Why Choose Me: Proven Track Record: With a portfolio of successful projects and a string of satisfied clients, I've demonstrated my ability to exceed expectations consistently. Tailored Solutions: I understand that every business is unique. I listen closely to your needs and tailor my approach to fit your goals and challenges perfectly. Efficiency with Excellence: I believe in getting things done, and getting them done right. My attention to detail and commitment to quality ensure efficient results without compromising on excellence. Collaborative Spirit: Your success is my success. I thrive in collaborative environments, and I'm dedicated to contributing my skills and insights to help you achieve your business objectives. Let's connect and discuss how I can elevate your customer service, recruitment efforts, and overall business efficiency. Feel free to reach out, and let's embark on this exciting journey together! Core Competencies  Customer Service & Support  Sales & Coldcalling  Team training & Leadership  CRM & Dialer systems  Communication & Time Management  Project Management Customer Service Representative 2019 - 2021 Creating and promoting an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service. Communicating positively with all involved parties in order to facilitate customers' reception of the expected distinguished service. Helping Customers pay bills. Solving Customer's technical issues 2021 - 2022 At&t Technical Support Representative Technical Support Representative at AT&T will provide technical assistance and answers to users' questions. Duties/Responsibilities: Identifying, investigating, and resolving users' problems with computer software and hardware. Guiding users through diagnostic and troubleshooting processes Skills/Abilities: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Strong analytical and problem-solving skills. 2022 - 2023 HYPR Services Cold Caller Job Description Calling prospects to see if there is interest in selling their home. It means just having a conversation, gathering inlet and building rapport, and then passing off the lead to the company. Working with multiple US-based clients finding off-market deals and closing already ongoing ones. as well as organizing schedules and appointments in association with the acquisitions department. 2023 - 2024 Hypr Services Acquisitions Manager Proven track record in sourcing, analyzing, and acquiring high-value residential and commercial real estate opportunities. Skilled in market research, financial modeling, contract negotiation, and building relationships with property owners, brokers, and investors. Experienced in managing the full acquisition lifecycle from lead generation to deal closing, ensuring alignment with investment goals and ROI targets. CRM Systems  Zendesk  Hubspot  Freshdesk  Salesforce  Sales Navigator etc,etc,etc. Other familiar systems/tools Experienced with most modern softphone systems (dialers). Experienced with popular communication tools including Slack, Zoom, and Microsoft teams. Experienced with the famous productivity suites which are Google Workspace and Microsoft Office applications. Vodafone UK Customer Service Rep Main Responsibilities and Duties: Contact     2024 - Present Miami,Alexandria -- B2B Wholesale Sales Project Manager Launched and managed a B2B wholesale sales operation targeting smoke shops, wholesalers, and dispensaries across the U.S. Recruited, trained, and led a remote team of sales representatives responsible for discovery calls, cold calling, and email outreach.  https://www.upwork.com/free lancers/abdelrahmanhamoud a Built and optimized a structured sales pipeline using CRM tools and Gmail threads to manage leads, send product catalogs, and track follow-ups. Developed call scripts, email templates, and follow-up strategies to increase engagement, sample requests, and conversion rates. Oversaw daily team performance, provided coaching, and ensured consistent alignment with revenue goals. Successfully generated inbound interest and secured product orders through coordinated outreach and relationship building. Education 2017 - 2021 Bachelor's Degree in Law Alexandria University, City Description of the education/course.