Abbygail Saclag

ABBYGAIL SACLAG ENTREPRENEUR- - Cabuyao City, Laguna PH A results-driven professional with a strong background in customer service, sales, and marketing. Passionate about leadership, I am committed to continuous learning and adaptability to drive business growth. I aim to leverage my skills and knowledge to influence positive change, enhance customer experiences, and contribute to the success of your company SKILLS WORK EXPERIENCE Customer Relationship Data Analysis Management Requirements Sales Strategies Gathering Development Process Improvement Digital Marketing Client Retention Consumer Behavior Analysis Strategies Market Research and Stakeholder Analysis Communication Business Planning Point Of Deliver Specialist October Monde Nissin 2023 Corporation Roles and Responsibility I managed sales liquidation and analyzed the POD process for the Bread Business Unit, leading SNSTA operations to ensure task delegation and high-quality standards. I resolved invoice issues, bad order reports, and coordinated with truckers and third-party partners to ensure compliance. Additionally, I Delegation and Resource generated weekly and monthly reports and utilized SAP for Allocation invoice processing. I worked closely with customer service, accounting, and sales departments to address invoice-related concerns and improve efficiency. Achievements EDUCATION I improved invoice monitoring with the POD Monitoring project, Bachelor's Degree in speeding up discrepancy resolution. I launched the Netiquette Entrepreneurship project to enhance digital communication and team Graduated Feb 2023 Mapua Malayan Colleges of Laguna collaboration. By centralizing POD file sharing, I increased access speed and reduced the risk of lost documents. I streamlined invoice tracking with a real-time system, cutting processing times by 20%. Migrating POD files to a cloud-based platform improved data accessibility, and automated alerts reduced late payments by 15%. I also implemented a digital filing system, improving file CERTIFICATIONS Courses and Certificate from Coursera yr. 2024 retrieval speed by 30%, and created shared digital workspaces to enhance team coordination on invoice resolution. The Growth Mindset Search Engine Optimization Change Leadership Developing Strategic Gap Analysis in Miro TECHNICAL SKILLS EARNED Change Leadership: Strategic Route Analysis with SAP: Using SAP for invoice processing and cancellations. Miro Excel: Creating reports and analyzing data in Excel. Hiring and Onboarding Employees with Click Up Document Management: Organizing and managing Data Analysis using Microsoft Excel documents efficiently. Invoice Processing: Managing and troubleshooting invoices. CRM Tools: Tracking customer interactions and issues. LANGUAGE Proficient in English Third-Party Coordination: Working with vendors and | Native Tagalog partners to resolve issues. OTHER ACHIEVEMENTS Academic Awardee 2nd term A.Y 2019 - 2021 WORK EXPERIENCE 3rd term A.Y 2019 - 2021 Business Customer Care Representative 3rd term A.Y 2020 - 2021 Junior Associate at YES organization at Mapua A.Y- Foundever Telco Account September 2024 Current Roles and Responsibility Board of Director at YES organization at Mapua In my current role as a Business Customer Care Representative A.Y- for a telecom account, I handle customer inquiries, resolve (Young Entrepreneur Society) issues, and ensure seamless order processing. I maintain strong relationships with business clients, provide detailed Public Speaking Experience “Nasa tamang landas pa ba ako?” ETYCB event Aligning Your Journey: How to Stay on Track - May2022 IEnnovate: Turning Visions into Ventures - Jan 2025 information on telecom products and services, and collaborate with other departments to address customer needs. I also perform complex troubleshooting for customer devices, manage billing inquiries, document interactions, and gather feedback to enhance service delivery. My goal is to ensure customer satisfaction and build long-term client loyalty. BUSINESS WORK RELATED Sole Proprietor Pink Scoop March 2020 - Current Roles and Responsibility Achievements: I consistently achieved a customer satisfaction score of 96% by providing effective solutions and clear communication. I maintained a 95% rate of no repeat calls within three days, ensuring issues were resolved promptly and efficiently on the As a sole proprietor in the food and retail industry, I manage all first contact. Many customers have expressed appreciation for aspects of the business, overseeing a dedicated team to my helpfulness, approachability, and my ability to listen and ensure smooth day-to-day operations. I handle inventory, empathize with their concerns. customer relations, and maintain financial records while ensuring the quality of products and services. I lead and motivate my team to deliver excellent customer experiences and manage offline marketing strategies to attract and retain customers. With full responsibility for decision-making, I focus TECHNICAL SKILLS EARNED on pricing, operational strategies, and creating a strong CRM Software: Managing customer interactions and presence in the community to drive business success. tracking issues in customer relationship management systems. Achievements Troubleshooting Tools: Using tools to diagnose and resolve I expanded my business to three branches, serving both customer device and service issues. individual and corporate clients, including event orders. I’ve Billing Systems: Handling billing inquiries and processing built strong relationships with corporate clients and payments through telecom billing platforms. established a reputation for high-quality service. I manage a Call Center Software: Proficient in using call center systems dedicated team, streamline operations, and focus on offline for managing customer inquiries and support tickets. marketing, driving foot traffic and customer loyalty. One of my Knowledge Management Systems: Accessing and updating greatest achievements is successfully handling all of this with internal knowledge bases to provide accurate information to minimal supervision, ensuring smooth operations across all customers. locations. Additionally, I’ve been invited by universities and Issue Tracking Systems: Logging and monitoring customer companies to cater their events, further expanding my issues for resolution and follow-up. business's reach. TECHNICAL SKILLS EARNED Cloud-Based Inventory Management: Proficient in using cloud software Social Media & Digital Marketing: Expertise in leveraging platforms to track inventory, manage stock levels, and automate reordering (Instagram, Facebook Ads, Google Ads) for targeted marketing processes. campaigns, brand building, and customer engagement. POS Systems and Mobile Payment Solutions: Skilled in using modern Mobile Ordering & Delivery Systems: Experienced with mobile POS systems and mobile payment platforms (like QR code payments, apps and third-party delivery systems (like Grab, FoodPanda) for digital wallets) for smooth transactions. managing orders and improving customer convenience. Financial Software & Analytics: Experience with financial management Data Analytics & Reporting Tools: Skilled in using tools like Google tools and data analytics to track business performance and optimize Analytics to track sales data, customer trends, and optimize profitability. business strategies. PROJECTS Business Planning and Business Implementation Tabletie SY. 2023 - Mapua Malayan Colleges of Laguna WORK DETAILS AND REFERENCE NoWa SY. 2022 - Mapua Malayan Colleges of Laguna Point Of Delivery Specialist Monde Nissin Corporation OTHER BUSINESS CEO Tabletie Co-Founder Retail Packaging and Supplies Balibago, Santa Rosa Laguna PH Direct Supervisor: Glenn Derecho Since July 2022 Email Address: Glenn.derecho@mon denissin.com Since Dec 2024 Business Customer Care Representative TECHNICAL SKILLS EARNED Inventory Management: Using simple tools like Excel or small business apps (Loyverse) to track stock levels and manage supplies. Order Processing: Managing orders manually or using basic platforms (Shopee, Lazada) to keep track of customer orders and shipments. Basic Design Tools: Using simple design software (like Canva) for creating basic packaging designs or labels. Accounting Software: Using basic tools (QuickBooks and Foundever G1 Palm Drive, Makati Ayala Center Direct Supervisor: Mary Catherine Lecera Email Address: leceramarycatherine @gmail.com Wave) to manage expenses, invoicing, and track profits. ACADEMIC REFERENCE Business Planning and Business Implementation Mapua Malayan Colleges of Laguna Pulo, Cabuyao City of Laguna PH Program Chair: Donn Enrique Moreno Email Address:-