Abbey Deborah Bele

Abbey Deborah Bele An excellent customer service and IT support virtual assistant, skilled in providing administrative support to drive business operations. With hands-on experience in scheduling and attending meetings, managing calendars, and executing travel arrangements. Possessing a strong background in CRM and Productivity tools. EXPERIENCE Port Harcourt, Rivers State- linkedin :deborah_abbey SKILLS Edge Tech Community, Remote — IT Support & Customer Service Executive / Social Media Manager ● AirBNB ● Telehealth SEPTEMBER 2024 - PRESENT ● Tech Sales ACHIEVEMENTS ● Virtual Assistance ● Customer Support ● Email Management ● Project Management Email Marketing ● Provided comprehensive phone, email, and live chat support for technical issues, troubleshooting hardware and software for over 20 clients. ● Conducted outbound sales calls, successfully upselling IT products and services, contributing to an increase in revenue. ● Offered full helpdesk support, resolving technical inquiries within 24 hours and ensuring a 92% customer satisfaction rate. ● Utilized conflict resolution techniques to de-escalate technical issues and customer complaints, improving client retention. tools ● calling ● MAY 2016 - AUGUST 2018 Remote Job Platforms/ Support ● Appointment setting and scheduling ● Esdra-a-fingers Port Harcourt — Customer Service Associate Lead Generation/Cold Customer Relationship Management (CRM) tools ACHIEVEMENTS ● Delivered exceptional customer service via phone, email, and live chat, assisting clients with product inquiries and order ● ● CERTIFICATION management for finger food products. Digital Witch Support Community, Upsold products and services during interactions, boosting sales October 2024 by 12% through personalized recommendations. IT Support Skills Training Collaborated with the sales and kitchen teams to align customer needs with product offerings, ensuring timely order fulfillment. LinkedIn Learning, Sept. 2024 Customer Service Mastery EDUCATION University of Port Harcourt, 2018 - 2023 Bachelor of Science in Sports and Exercise Science Udemy, August 2024 Email Management for Customer Support Professionals