Abayomi Aiyegbusi

ABAYOMI AIYEGBUSI Nigeria. Mobile: - ~ E-mail:-SKILLS • • • • • • • • Service recommendations Documentation and reporting Inbound and outbound calling Improving customer satisfaction Good communication skills Teamwork and contribution Solution-oriented Problem solving skills WORK HISTORY Dainty Resto - Customer Service Officer Nigeria 05/2021 - Current • • • • • • • • • Promoted company brand and unique offerings through personalized customer service. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Provided primarv customer support to internal and externa customers. Helped large volume of customers every day with positive attitude and focus on customer satistaction. Assisted call-in customers with guestions and orders Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction. Answered customer telephone calls promptly to avoid on-hold wait times. Processed customer service orders promptly to increase customer satisfaction. Followed-through on all critical inter-departmental escalations to increase customer retention races. Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines. Office Of The Accountant General Of The Federation - Junior Administrative Officer Nigeria 07/2017 - 04/2018 • • • • Managed supervisor Itinerary and appointments and streamlined scheduling procedures. Created reports, presentations and other materials for executive staff. Improved office operations by automating client correspondence, record tracking and data communications Created organized filing system to manage department documents. EDUCATION 06/2016 University of Abuja Nigeria Bachelor Of Accountancy: Accounting