Abayomi Aiyegbusi

Dainty Resto - Customer Service Officer

Nigeria

05/2021 - Current

• Promoted company brand and unique offerings through personalized customer service.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

• Provided primarv customer support to internal and externa customers.

• Helped large volume of customers every day with positive attitude and
• focus on customer satistaction.
• Assisted call-in customers with guestions and orders
• Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Processed customer service orders promptly to increase customer satisfaction.
• Followed-through on all critical inter-departmental escalations to increase customer retention races.

• Bolstered customer retention by creating and offering unique discount

options and inspiring interest in new product lines.