Abayomi Aiyegbusi
$15/hr
focused on improving customer ratings ,reduce complaints and increase business
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Abuja, Abuja, Nigeria
- Experience:
- 3 years
Other
About
Dainty Resto - Customer Service Officer
Nigeria
05/2021 - Current
- Promoted company brand and unique offerings through personalized customer service.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Provided primarv customer support to internal and externa customers.
- Helped large volume of customers every day with positive attitude and
- focus on customer satistaction.
- Assisted call-in customers with guestions and orders
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed-through on all critical inter-departmental escalations to increase customer retention races.
• Bolstered customer retention by creating and offering unique discount
options and inspiring interest in new product lines.
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