Aaliyah Ahmed

AHMED, ABOSEDE ALIYAH 13, Adekunle Banjo, Magodo, Lagos. Email:- Mobile Tel:- CAREER PROFILE Enthusiastic and energetic individual with adequate experience in customer service management, excellent in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer, Building and maintaining customer relationship to boost sales and generate repeat business. Key Strength Good organizational skills and ability to adhere to strict confidentiality Microsoft Office (Word and Excel) Good initiative, analytic, problem solving and teamwork skills Flexibility Multitasking Ability under pressure WORK EXPERIENCES Euro Mega Atlantic Nigeria Limited April, 2017 – Till Date Sales Admin Processing of Sales order and Customers’ Account Customer Agent/Customer Account Analysis. In charge of preparing sales order (SO) and checking of customer’s inventory. In charge of using Sales Force Automation (SFA), which is called Network Intelligence Manager for Business (NIMBUS) for tracking sales men on field ensuring they stay within coverage. Wholesaler point system administrator. In charge of customers promo distribution. In charge of customer account point system. Remnant Chambers – Business Negotiation Executive – Aug. 2016 - Feb., 2017 Market and sell plot of land and properties Develop public and media based strategies to enhance primary goal Build relationship with customers and prospective clients Reporting activities on timely basis to direct supervisor Working with the public relations team to integrate PR campaigns for growth of customer base. JoattNig. Ltd - Customer Service RepresentativeDec 2014 – Feb 2016 Providing excellent customer service to all prospective & current clients, even among peak hours. Improving relationship with customers, built trust and a sense of co–operation at all levels within their organization. Providing product and account information to all clients Identifying and escalating service improvement opportunities through client interaction and feedback and ensure accurate resolution of customer requests. Working hand in hand with my team members to achieve set down goals and targets. Consistently giving customers a plus-one customer experience and satisfaction. Tender Heart & Tender Years Schools Admin Personnel (NYSC) 2013 Created Spreadsheets and Presentation. Fielded Telephone calls. Filing of necessary and confidential document. Reception of Academic clients. EDUCATION Certificate In Front office Assistant,2018 Wavecrest College Of Hospitality B. Tech Management and Accounting, (LadokeAkintola University of Technology, Ogbomoso2012 Senior School Certificate Examination (O/L)2002 PERSONAL DATA Date of Birth: May 8, 1988 Gender: Female Marital Status: Single Nationality: Nigerian Hobbies: Internet research and Traveling. References will be provided on request