Aaliyah Ahmed

 I worked as a Customer Service Representative for Joatt Nig Ltd. My responsibilities in this role include establishing relationships with customers based on research knowledge of customer requirements and also implementing new initiatives and making sure all staff understands them.

I have a high proficiency with several well-known online support systems such as Zendesk, ZOPIM, and xCALLY. With these applications, I can work efficiently at handling customers emails, live chat, inbound and outbound phone support.

My experience as a Negotiation Executive in a real estate company with the public relations team to integrate PR campaigns for growth of customer base.

This position has given me key employability skills while also allowing me to experience working in a professional and fast-paced work environment.

 I am a multi skilled individual in Administrative support and Virtual assistance. I am highly proficient in Microsoft Office with a bias to Ms Word, Excel, Outlook and Power point