Aakash Sood

Aakash Sood Inside sales lead at advensure.io Chandigarh |- |- Work experience Inside sales lead 2016 - Present Advensure.io Working as the Head of Operations for advensure.io handling multiple roles including vendor management and inside sales, Customer and Vendor Support, Activity Database maintenance. Senior Team Lead 2012 - 2016 Tata Consultancy Services Client Relationship Management: Maintaining good relationships with clients from over 20 nationalities spread across the globe. Application Support : Leading a team of over 30 members, supporting multiple wholesale banking applications. Managing all issues that occur within the system as part of incident management. Resolving all customer queries – technological or business market related Developing and maintaining excellent client relationships Drafting technical documents and knowledge articles Coordination with different teams to solve the issue within the stipulated SLA Planning and undertaking scheduled maintenance upgrades; responding to breakdowns Education B.Technology 2008 - 2012 SRM University CGPA - 8.1 on a scale of 10. Achievements Have been part of the core team for creation of Advensure.io right from the concept creation to the the first booking. The youngest member in the history of the project to get international exposure spending a year onshore in Amsterdam with the clients. Successfully led multiple Disaster recovery tests right from planning to execution, gathering appreciation from both the clients and TCS management. Have been awarded star of the month award multiple times. Have been awarded On the spot award multiple times in the company for various activities. Favorite Quote 'If you're offered a seat on a rocket ship, get on, don't ask what seat.' https://www.visualcv.com/mdu3wrcei74