Aakash Karki

Aakash Karki •- •- PROFESSIONAL SUMMARY Seeking a challenging and fast-paced role where I can leverage my skills and experience to make a significant impact. Excited to contribute to an organization that values continuous learning and growth. SKILLS Problem - solving Creativity Critical thinking Decision - making Time management multi tasking email writing Active listening Attention to detail Leadership Communication EDUCATION Humanities , Jul 2016 - Feb 2018 Glacier International College Bachelor in Business Studies , Jul 2019 - Feb 2025 Glacier International College EXPERIENCE Global IME Bank, Sept 2022 - Nov 2022 Customer Service Representative Handling telephone call Inquiry with the client Actively listening to their problems. Helping the client with Account Opening Form Scanning the document of the client Keeping the records of the client in chronological order. Arranging the card of the client in ascending order. Correcting the document of the client to make sure no any mistakes occurs while opening the bank account. Making sure to contact the client who's Fixed Deposit should be renewed. Daraz, Sept 2023 - Apr 2024 Customer Service Representative Handling the phone call Actively listening to the inquiry of the customer and telling them the rules and policies of the company. Providing solutions to the customer by actively listening to their problems. Composing email after solving the problem of the customer. Paying detail attention to the customer inquiry Apologizing to the customer on behalf of the company whenever needed. Contacting the customer with whom follow up should be made Contacting the customer at the given period of time. Providing correct information to the customer. Following the SLA and policies of the company by using CRM system. Understanding why the customer are dissatisfied with our services. Norvic International Hospital , Aug 2024 - Continue Customer Service Representative Handling the telephone call Helping the patient to book an appointment Transfering the call to relevant department Contacting the patient for confirmation Updating the records of the doctor. Informing the patient about the recent update of the doctor. Composing Email whenever needed. ACHIEVEMENT Nominated for top 10 best customer service provider Effectively providing the best solution to the customer. Helping the customer to make sure their problem is heard effectively. Getting positive feedback from the customer. Making sure to apologise to the customer on behalf of the company for any dissatisfaction they faced. Got appraisal from the chief of the customer service Contacting the customer at the given SLA time. Effectively providing solutions to the customer. Guiding the customer while solving their problem. Composing the email after every necessary task get completed. LANGUAGES English Nepali EDUCATION Humanities , Jul 2016 - Feb 2018 Glacier International College Bachelor in Business Studies , Jul 2019 - Feb 2025 Glacier International College