Aakash Karki
Active listening with critical thinking and quick decision making
- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Location:
- Kathmandu, Bagmati, Nepal
- Experience:
- 2 years
Other
About
Handling the phone call Actively listening to the inquiry of the customer and telling them the rules and
policies of the company. Providing solutions to the customer by actively listening to their problems.
Composing email after solving the problem of the customer. Paying detail attention to the customer inquiry
Apologizing to the customer on behalf of the company whenever needed. Contacting the customer with
whom follow up should be made Contacting the customer at the given period of time. Providing correct
information to the customer. Following the SLA and policies of the company by using CRM system.
Understanding why the customer are dissatisfied with our services.
Skills
