Aahad Khan

AAHAD KHAN Bldg D10, Pruthvi Park Soc, NIBM Road, Kondwa, Pune, Maharashtra-411 048 Mobile:- E-mail:-- Skill Highlights Customer orientated Computer HardwareEng, MS CIT Employee relations (Microsoft Word, Excel, Powerpoint) Leadership/Communication skills Start-ups and Acquisitions Core Accomplishments Managed all operations related to target oriented results and increase in productivity. Played a key role in teamwork motivation and customer satisfaction. Advised and given feedback to junior executives about how to enhance their overall performance which will in turn boost the business turnover as visualized by the company. Professional Experience Sr. Customer Service Executive, Firstcry.com Digital Age Retail Pvt. LTD. – Pune Jan 2019- Oct 2020 Helped customers to resolve issue related to orders, product, delivery, refunds, and returns. Keeping personal follow up with the concerned team to resolve the issue within given TAT. Handling pressure and resolve issues with given targeted AHT, PRA and quality parameters. Debt Collection Executive, Direct TV, Credence Resource Management – Pune Jan 2017- Feb 2018 Outbound calling for Direct TV customers/users regarding payment of dues. Effective usage of convincing skills by suggesting various forms of easy payment. Handling pressure of achieving monthly targets while maintaining quality parameters. Customer Service Associate June 2012-Dec 2016 Nityo-Square InfoTech Ltd-Pune, Maharashtra Recommended and helped customers select merchandise based on their needs. Informed customers about sales and promotions in a friendly and engaging manner. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Fielded an average of 120 customer calls per day. Education High School Certificate, Commerce Maharashtra, India. Secondary School Certificate New Modern High School – Mumbai, Maharashtra, India. Personal Information Date of Birth: 27th January 1986 Nationality : Indian Present Residence: Pune, Maharashtra, India. Sex : Male Status : Married Hobbies : Music, Surfing the Internet, Reading, Interacting with new people Languages English, Hindi and Marathi