AAHAD KHAN
Bldg D10, Pruthvi Park Soc, NIBM Road, Kondwa, Pune, Maharashtra-411 048
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Skill Highlights
Customer orientated Computer HardwareEng, MS CIT
Employee relations (Microsoft Word, Excel, Powerpoint)
Leadership/Communication skills
Start-ups and Acquisitions
Core Accomplishments
Managed all operations related to target oriented results and increase in productivity.
Played a key role in teamwork motivation and customer satisfaction.
Advised and given feedback to junior executives about how to enhance their overall performance which will in turn boost the business turnover as visualized by the company.
Professional Experience
Sr. Customer Service Executive, Firstcry.com
Digital Age Retail Pvt. LTD. – Pune Jan 2019- Oct 2020
Helped customers to resolve issue related to orders, product, delivery, refunds, and returns.
Keeping personal follow up with the concerned team to resolve the issue within given TAT.
Handling pressure and resolve issues with given targeted AHT, PRA and quality parameters.
Debt Collection Executive, Direct TV,
Credence Resource Management – Pune Jan 2017- Feb 2018
Outbound calling for Direct TV customers/users regarding payment of dues.
Effective usage of convincing skills by suggesting various forms of easy payment.
Handling pressure of achieving monthly targets while maintaining quality parameters.
Customer Service Associate June 2012-Dec 2016
Nityo-Square InfoTech Ltd-Pune, Maharashtra
Recommended and helped customers select merchandise based on their needs.
Informed customers about sales and promotions in a friendly and engaging manner.
Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Fielded an average of 120 customer calls per day.
Education
High School Certificate, Commerce
Maharashtra, India.
Secondary School Certificate
New Modern High School – Mumbai, Maharashtra, India.
Personal Information
Date of Birth: 27th January 1986
Nationality : Indian
Present Residence: Pune, Maharashtra, India.
Sex : Male
Status : Married
Hobbies : Music, Surfing the Internet, Reading, Interacting with new people
Languages
English, Hindi and Marathi
