Zyza Mariz Gray

ZYZA MARIZ GRAY GET IN CONTACT Mobile: - - Acosta St. Zone 3, Bangued, Abra 2800 PERSONAL PROFILE WORK EXPERIENCE A career driven person who always does her best by utilizing her knowledge and skills to help achieve the company's growth and success while allowing herself to develop professionally. CUSTOMER SERVICE SPECIALIST Sykes Asia Inc. March 2021-November 2021 Job Description: Speaks to U.S healthcare providers regarding patients' health insurance coverage Discuss and follow up provider's reimbursement claims and appeals Provides authorization requirements AREAS OF EXPERTISE CUSTOMER SERVICE REPRESENTATIVE Teleperformance Philippines January 2018-June 2018 Job Description: Activates customer's credit card Provides billing statement Does payment posting Balance transfers Approves spending and travel notifications on customer's account Providing exceptional customer service experience Basic knowledge in Social Media Management Microsoft Word, Excel, Powerpoint, OneNote Advance Canva skills OTHER SKILLS The ability to analyze complex technical information Team Player Detail oriented Excellent problem solver TRAININGS AND CERTIFICATES SOCIAL MEDIA CERTIFIED HubSpot Academy December 15, 2021 CUSTOMER CARE SR. SUPPORT SPECIALIST Conduent Business Services Inc. November 2016-January 2018 Job Description: Speaks to U.S healthcare providers regarding patients' health insurance coverage Discuss and follow up provider's reimbursement claims and appeals Provides authorization requirements SOCIAL MEDIA MANAGER AND E-MAIL SUPPORT Cache Consulting Group December 2021-March 2022 Job Description: Manages social media accounts of the client Creates campaign posts E-mail management Responds to customer's inquiries through social media and e-mail E-COMMERCE VIRTUAL ASSISTANT America Best Appliances - Shopify December 2021-May 2022 Job Description: Answers customer's inquiries thru phone, chat and e-mail. Order Fulfillment Shopify product listing Communicates with the suppliers and couriers EDUCATION HISTORY ABRA STATE INSTITUTE OF SCIENCES AND TECHNOLOGY |- Poblacion, Lagangilang, Abra Bachelor of Secondary Education major in English TESDA PHILIPPINES |- Introduction to Front Office Staff and Providing Fron Office Services