Zyrine Joy Cruz

I am a customer service professional with over 6 years of experience in the BPO industry, including 3 years in a leadership role as a Team Leader. I specialize in handling customer inquiries, resolving issues efficiently, and ensuring high team performance. My background includes experience in technical support, up-selling, and team coaching. I’ve worked with tools such as Zendesk, Google Suite, Zoom, Outlook, and Microsoft Teams. Known for my strong communication skills and dedication to customer satisfaction, I am now seeking a remote opportunity where I can continue to grow and contribute my skills to a high-performing team.