Zyrine Grace T. Licardo
A determined individual who’s eager for career growth and willing to learn
new skills.
EXPERIENCES
Email Support/VA
January 2019 - April 2019
Worked as an Email Support Representative for a vegan online shop which
deals with customers regarding their orders using Zendesk and Sprout
Social; also responsible for giving refunds, replacements and discount
codes to customers. (Full-time)
Email Support/VA
December 2018 - February 2019
Worked as an Email Support Representative for a Kpop online shop which
deals with customers regarding their orders using Gmail and Shopify; also
responsible for generating discount codes, and providing refunds to
customers. (Part time)
TaskUs, Imus, Cavite PH— T
eammate
June 2017 - December 2018
Worked as an Email Support Representative for an online shopping
platform. Initially hired to answer customer queries regarding their order,
was later on transferred to a different LOB which handles customers’
FAQs regarding their accounts.
EDUCATION
Cavite State University, I ndang, Cavite
— BS Development Management
2013 - 2018
Blk 10 Lot 17 Regal Homes
Alapan I-A Imus, Cavite 4103
Philippines
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