Zyrelle Magallanes
Virtual Assistant and Multi-Platform Engagement Specialist
I am an experienced professional in customer support, skilled in handling chats, emails, and calls. I excel at
multitasking, managing multiple accounts, and driving engagement on platforms like Instagram, Reddit,
and Grindr. As a virtual assistant, I am organized, efficient, and dedicated to providing excellent support,
ensuring smooth communication and client satisfaction. My adaptability and focus on quality make me a
strong asset in customer-focused or digital roles.
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WORK EXPERIENCE
Customer Email Support
Startek Philippines
Handling inbound emails coming from a retail account (Amazon)
Customer Support (Inbound)
Startek Philippines
Answering and assisting customers with online orders (Amazon) -- order
inquiries, Shipping inquiries, Refunds.. etc
Chat Support
Startek Philippines
Handling incoming chat messages from customers with order inquiries.
Multitasking with handling up to 5 chats at the same time.
Financial Operations
iQor
Collaborated with the Power of Attorney (POA) team to review and
process requests in compliance with legal and company policies, ensuring
proper documentation and approvals.
Sales Support (Seasonal Outbound Sales
Representative – Floral Products)
SPI Global
Conducted outbound calls to customers during peak seasons, promoting
and selling floral arrangements, gift items, and related services.
Cross-Functional Specialist & Virtual
Assistant
Helpgrid
Cross-trained across multiple Lines of Business (LOBs), demonstrating
adaptability and proficiency in handling diverse tasks and processes.
Chat Support Specialist – Online
Engagement
Freelance
Provided real-time chat support for adult content platforms, ensuring a
professional, discreet, and engaging customer experience.
EDUCATION
College
University of Iloilo
Courses
Bachelor of Science in
Business Administration
#124 Ungka Jaro, Iloilo, Philippines
SKILLS
Multichannel communication (chat, email, calls)
Administrative support and organization
Outbound calls for sales and promotions
Engaging with audiences to build retention and loyalty
Multitasking in high-pressure environments
Strong written and verbal communication
Time management and efficiency
Adaptability to various roles and tasks
Building rapport with customers and clients
LANGUAGES
English
Full Professional Proficiency
