ZYRA HYACINTH LIM
I'm an experienced Technical and Customer Service
Representative with a verifiable record in solving
complex issues quickly and winning customer loyalty.
A reasonably new freelancer who learned skills in
becoming a Social Media Manager through a
continuous self-learning process and extensive training.
EXPERIENCE
CONTACT-
Sinipay, Sibutad, Zamboanga
del Norte 7103
Great Attitude
Teamwork
Communication (Listening,
Writing and Speaking)
Problem-Solving
Well-detailed
Organized
Interpersonal
Critical Thinking
Empathy
Technical Support
Representative
Concentix | June 2019-June 2020
Receive customer calls to provide step-by-step guidelines for the
resolution of a technical issue.
Educated customers on the features of the company
products/services.
Install, configure, and troubleshoot the application/product on the
customer's computer.
Pitch the product to customers for possible upgrades and future
purchases.
EDUCATION
Saint Vincent's College Inc.
BS Information Technology| June 2015 - March
2019
TRAINING
SKILLS AND EXPERTISE
Social Media
Management/Marketing
Copywriting/Content Writing
Graphics Design using Canva
Chatbot Setup
Web Research
Customer Support
Digital Jobs Technical Training
Social Media Marketing Course| August 18 - ongoing
Training to be equipped with the necessary tools and strategies to
become a highly paid, globally competitive Social Media Manager
and Specialist.
