Zwiitwaho Mugodo

 Zwiitwaho Mugodo Mobile: +27 - | Email:-LinkedIn: Zwiitwaho Mugodo Portfolio: Objective Dynamic and detail-oriented professional with a diverse background in aeronautical information management, microbiology, and marketing. Demonstrated expertise in data management, flight planning, customer service, and technical support. Passionate about leveraging analytical skills, problem-solving abilities, and aviation knowledge to transition into a Data Scientist role. Committed to applying data-driven insights to improve operational efficiency, optimise processes, and contribute to innovative solutions in a collaborative environment. Experience Heavenly Maids and Cleaning Services - Johannesburg, South Africa 2017 - Present Co-Founder & Marketing Director Directed marketing strategies to enhance service promotion, achieving significant client base expansion and revenue growth. Oversaw caregiving operations, ensuring adherence to quality standards. Executed online and social media marketing campaigns, alongside community outreach efforts to drive business growth. Managed caregiver teams, optimising scheduling, invoicing, and staff management for operational efficiency. Conducted market research to identify trends and opportunities, adapting strategies to meet changing demands. Developed and maintained partnerships with local businesses and community organisations. Implemented feedback mechanisms to continuously improve service quality and client satisfaction. Spearheaded initiatives to enhance brand visibility and reputation within the community. ATNS - Johannesburg, South Africa Jan 2019 - Present Aeronautical Information Management Specialist Managed inbound communication, addressing inquiries and processing data within the ANAIS system to support flight planning. Delivered critical flight information to pilots, ensuring compliance with aviation regulations and airspace procedures. Coordinated with various airports and supported the South African Airforce in aeronautical messaging and search and rescue operations. Conducted data analysis to identify trends and improve the accuracy of aeronautical information. Developed and implemented standard operating procedures to enhance operational efficiency. Provided training and mentorship to new team members, ensuring high standards of performance. Collaborated with cross-functional teams to resolve complex operational issues. Maintained up-to-date knowledge of industry regulations and best practices. File2fly Johannesburg Help Desk - Johannesburg, South Africa Jan 2020 - Present Technical Support Specialist Provided initial technical support, diagnosing issues through targeted questioning and remote troubleshooting techniques. Escalated complex technical problems to higher-level support staff, maintaining effective communication and resolution continuity. Developed user guides and documentation to assist clients in resolving common technical issues. Conducted training sessions for clients to enhance their technical proficiency and understanding. Implemented feedback mechanisms to identify areas for improvement in technical support processes. Collaborated with development teams to address software bugs and enhance system functionality. Monitored system performance and provided proactive maintenance to prevent technical issues. Maintained detailed records of support requests and resolutions to ensure continuity of service. QK Meats SA Johannesburg - Johannesburg, South Africa Oct 2016 - Jul 2018 Microbiologist Conducted microbiological analyses on samples, using techniques such as plate counting and diagnostic kits. Ensured adherence to CLAS standards through meticulous maintenance of laboratory records and equipment calibration. Coordinated external sample testing for pathogens and heavy metals, managing laboratory inventory and budget. Contributed to product development processes through analytical data reporting. Developed and implemented laboratory protocols to enhance accuracy and efficiency. Conducted regular audits to ensure compliance with industry standards and regulations. Trained new laboratory staff in microbiological techniques and safety procedures. Collaborated with cross-functional teams to address quality control issues and improve product safety. Shine Literacy - Johannesburg, South Africa Jan 2023 - Aug 2023 English Teacher Developed and implemented an English curriculum for second-grade students, enhancing language acquisition and literacy skills. Evaluated student progress through regular assessments, adapting instructional methods to meet diverse learning needs. Created engaging lesson plans that fostered a positive learning environment. Utilised technology to enhance teaching effectiveness and student engagement. Provided one-on-one tutoring to support students with additional learning needs. Collaborated with parents and guardians to address student progress and challenges. Participated in professional development opportunities to enhance teaching skills. Organised extracurricular activities to promote student interest in English language and literature. Education Explore-AI – Online 2024 Data Science Develop proficiency in data science concepts and methodologies, including data preprocessing, feature engineering, and model evaluation. Gain hands-on experience with various machine learning algorithms and tools, enhancing practical skills through project-based learning. University of Venda – Limpopo, South Africa Sep 2016 - Nov 2018 BSc Microbiology and Biochemistry Conducted in-depth research on microbial pathogens, enhancing understanding of microbiological processes. Developed strong analytical and laboratory skills through hands-on experimentation and data analysis. Certificates Teacher Record - Johannesburg, South Africa Feb 2024 Teaching English as A Foreign Language Certificate Acquired strategies for teaching English to non-native speakers. Developed lesson plans and instructional materials tailored to diverse learning needs. Professional Development Aviation Training Academy, ICAO 051 AT/AIM Core Content Course, May 2021 Aviation Training Academy, On the Job Training Instructor Certificate, Nov 2023 Aviation Training Academy, Introduction to Safety Management System Certificate, Oct 2020 Aviation Training Academy, Quality Management Systems (ISO 9001:2015 QMS, ISO 14001:2015 EMS), Oct 2020 Aviation Training Academy, Train The Trainer, Aug 2023 SheCodes, Introduction to Coding, Feb 2024 Allison, Diploma in Caregiving Skills Data Analysis Data Management Statistical Analysis Data Visualisation Machine Learning Python Programming R Programming SQL Big Data Technologies Predictive Modelling Data Cleaning and Preprocessing Data Mining A/B Testing Algorithm Development Database Management Coding (Introduction to Coding) Microsoft Excel Technical Support Troubleshooting Quality Management Systems Flight Planning Aeronautical Information Management Aviation Regulations Compliance Safety Management Systems Search and Rescue Coordination Standard Operating Procedures Development Technical Documentation Operational Efficiency Improvement Microbiological Analyses Laboratory Equipment Calibration Pathogen Testing Laboratory Protocol Development Quality Control Organisation Verbal & Written Communication Customer Service Professionalism Editing & Proofreading Efficiency Team Collaboration Training and Mentorship References Available upon Request