Zwelibanzi Fortunate Khumalo

Zwelibanzi Fortunate Khumalo Multi-talented Creative Florida, GP--- With the knowledge and experience gained through my 5+ years working in different fields, I have gained skills that have shaped me into who I am today. I am diplomatic, personable, and adept at managing sensitive situations. I am highly organized, self-motivated, and proficient with technology. I have experience as a customer care agent and assistant manager. I aim to broaden my knowledge in different fields and excel at whatever task I undertake. ID number:- Willing to relocate: Anywhere Work Experience Lettings Negotiator Team Leader S Stone Management-Home Based January 2025 to December 2025 In charge of driving lettings performance, managing and coaching teams, and maximizing occupancy and revenue. Skilled in handling high-value negotiations, building landlord and tenant relationships, and ensuring properties are marketed effectively. Target-driven, organized, and confident using CRM systems and property portals to deliver consistent results. Assistant Manager Kannaway-Home Based February 2020 to July 2022 This company sells Hemp products I was was assisting with daily operations, supervising employees, and managing specific areas like inventory or customer service. I also helped with hiring, training, and evaluating employees, and I filled in for the manager when needed. Customer Service Agent Team Leader Afrishore February 2017 to January 2020 I managed the workflow, provided guidance and support to customer service representatives, and ensured that customer inquiries and orders are handled promptly and professionally. Customer Service Agent Umthwakazi-Home Based January 2015 to February 2017 I was a customer service agent helping clients by listening to customers' questions and concerns and provide answers. Provide information about products and services. Taking orders, calculating charges, and processing payments. Umthwakazi dealt mainly with long term contracts for Installation and servicing of aircons. Education Communication (Certificate) HELDERBERG COLLEGE-Cape Town, Western Cape January 2014 to December 2014 Commerce (High School (matric)) Educationa Alive School-South Africa January 2013 to December 2013 Upper secondary education Skills • Conducting sales calls • AI • Funnel analysis • Presentation preparation • Business development • Paid search marketing • Dialysis • Software sales • Assistant manager experience • Direct mail • Sales lead qualification • Sales • Real estate consulting • Social media advertising • Client onboarding • Clinic experience • EMR/EHR • Initial Contact (sales skills) • Video shooting • CRM system proficiency • Prospecting • ChatGPT • Dealership operations • AI-driven automation • Real estate development • Acting • Attention to detail • Client referrals • Written communication • Customer service • Content creation • Real estate investment company experience • Automotive sales cycles • B2B marketing • Customer relationship management • Marketing • B2C • Automation • CRM software (as product category for technical sales engineers) • Business development within consulting • Growth hacking • Closing sales • Time management • Meta Ads • Research • Contracts • Customer relationship building • Microsoft Office • Email outreach prospecting • Client relationship development • Automotive industry events • Team management • HIPAA • User-generated content (UGC) management • Cross-functional communication • Task prioritization • Key Performance Indicators • Real estate investment • Sales negotiation • Phone communication • Consultative selling • Lead Tracking • B2B • Sending lead generation communications • DocuSign • Sales support • Computer skills • Call center experience • Facebook • Real estate offer negotiation • Client communication • Instagram • Zapier • Communication skills • Appointment scheduling • Google Sheets • User journey mapping • Implementing APIs • Supervising experience • Patient appointment follow-ups • Handling patient inquiries • Executive administrative support • Calendar management • Leadership • Investment analysis • Objection handling (sales technique) • Client interaction via phone calls • Lead generation • Meeting agenda preparation • Inside sales Languages • • • • Sesotho - Intermediate Zulu - Expert Xhosa - Beginner English - Expert Additional Information SKILLS & ABILITIES MS Office: MS Word MS Excel MS PowerPoint MS Outlook Adobe Creative Suite: Photoshop Lightroom Illustrator Premiere Pro Customer service: Communication Empathy Problem-solving Patience Sales: Cold Calling Lead generation References Melissa Temple - Manager, Kannaway: - James Dube - Manager, Exclusive Essentials: -