Zuri Williams

ZURI WILLIAMS Email:-| Phone: - | Location: Lagos, Nigeria PROFESSIONAL SUMMARY Results-driven Sales Representative & Customer Service Professional with over three years of experience in outbound sales, lead generation, and appointment setting. Skilled in cold calling, handling objections, and closing deals while maintaining excellent customer relationships. Proficient in CRM tools, data management, and persuasive communication. Eager to contribute to a dynamic sales team and drive business growth. WORK EXPERIENCE Customer Sales Representative | Prime Business Solutions (Remote, United States) June 2020 - February 2021 • Conducted high-volume outbound cold calls to generate leads and qualify potential customers. • Engaged prospects in sales presentations, effectively communicating product benefits. • Successfully set appointments with decision-makers, increasing conversion rates. • Maintained detailed records of customer interactions in CRM systems to track sales progress. • Met and exceeded monthly sales targets, contributing to overall business growth. Customer Service & Sales Associate | Growth Dynamics (Remote, United Kingdom) March 2021 - December 2021 • Provided phone, email, and chat support while identifying opportunities for upselling and cross-selling. • Assisted customers in selecting products/services that best fit their needs, improving retention rates. • Conducted follow-up calls and emails to nurture leads and maximize sales potential. • Tracked customer interactions using CRM tools to improve response efficiency and engagement. • Resolved client concerns with empathy and problem-solving skills, maintaining a high customer satisfaction rate. Real Estate Sales Associate | Elite Realty Solutions (Remote, United States) March 2023 - December 2023 • Generated and nurtured real estate leads through cold calling, email outreach, and social media engagement. • Conducted virtual property tours, providing clients with detailed insights into listings and market trends. • Assisted buyers and sellers throughout the entire transaction process, from initial inquiry to closing. • Negotiated contracts and terms, ensuring clients received the best deals while maintaining compliance with real estate regulations. Sales Representative | Virtual Sales Enterprises (Remote, Australia) April 2024 - December 2024 • Conducted 100+ outbound calls daily to qualify leads and schedule high-converting appointments. • Successfully closed deals by understanding client needs and offering tailored solutions. • Maintained detailed records in CRM software to track leads, follow-ups, and conversions. • Consistently met and exceeded monthly sales targets through strategic prospecting and rapport-building. EDUCATION & CERTIFICATIONS • Bachelor’s Degree in Business Administration • Certified in Digital Marketing & Sales Strategies SKILLS & EXPERTISE • Cold Calling & Lead Generation • Sales Negotiation & Objection Handling • Appointment Setting & Follow-Ups • CRM & Data Management (Zendesk, HubSpot, Salesforce) • Customer Service & Client Relationship Management • Persuasive Communication & Active Listening • Performance-Driven & Target-Oriented • Email & Chat Support TOOLS & SOFTWARE • CRM Platforms: HubSpot, Salesforce, Zendesk • Communication Tools: Zoom, Slack, Microsoft Teams • Office Applications: Microsoft Office, Google Workspace • Dialer Systems: CallTools, Aircall, Five9 LANGUAGES • English - Fluent