Zuliangel Olivares

ZULIANGEL OLIVARES-| Caracas,Venezuela | - WORK EXPERIENCE ACCESS SALUD C.A ADMINISTRATIVE ASSISTANT Caracas, Venezuela May 2021 - Feb 2023 Engage in inbound customer communication via phone calls and chat requests from patients, addressing any questions or concerns related to the service. Ensured the security and confidentiality of protected health information accessed during daily work tasks. Managed and organize a high volume of files and documents efficiently. Responsible for managing and updating multiple tracking lists and customer data with a 100% accuracy rate. In charge of effectively prioritizing tasks and situations based on urgency levels. ACCESS SALUD/ DMC/ SOMOS VACCINATION CENTER CALL CENTER AGENT Caracas, Venezuela Feb 2021 - May 2021 Coordinated and managed a daily average of 50 or more appointments with clients, resulting in a 20% increase in overall client satisfaction ratings. Managed a high volume of incoming phone calls, documenting each call in the tracking system with 100% accuracy to ensure proper follow-up and resolution for customers. CARACAS PALACE HOTEL FRONT DESK AGENT Caracas,Venezuela Jan 2018 - Jan 2019 Coordinated departmental tasks and responsibilities to streamline operations, resulting in a 15% increase in overall efficiency and productivity. Implemented personalized customer service training program for front desk staff, resulting in a 10% increase in positive customer feedback and a 5% decrease in guest complaints. EDUCATION University Institute Américo Vespucio Degree of Higher University Technician in Modern Languages - High School High School Degree - SKILLS Communication/ Data processing / Problem-solving abilities/ Microsotf office CRM Systems/8x8 Communication Software /Epic Systems (EMR software)/ Excellent team worker/Highly adapatble/ Detail oriented/ Responsible Positive attitude/Fluent in English & Spanish/ Customer Service/Appointment settings LANGUAGES SPANISH (NATIVE) ENGLISH (ADVANCED) CUSTOM SECTION Certificate of achievement in recognition for participation in the SOMOS vaccination project in New York City 2021