Zuleihat Adam

ZULEIHAT ADAM Executive Assistant & Customer Support Representative CAREER SUMMARY ●​ Proactive and tech-savvy Executive Assistant with 3 years experience providing high-level administrative, project, and operational support to executives and teams. ●​ Skilled in managing schedules, coordinating communications, preparing reports, and streamlining workflows. ●​ Proficient in Google Workspace, Canva, Slack, CRM and ticketing softwares like Zendesk, HubSpot and Intercom. EDUCATION University of Ibadan – Ibadan, Nigeria B.Ed Education and Chemistry April 2023 PROFESSIONAL WORK EXPERIENCE Executive Assistant Jan 2024 - October 2025 Okene TechHub – Kogi (Remote) ●​ Maintained organized digital records and filing systems on Google Drive, reducing document retrieval time by 50%. ●​ Scheduled 50+ meetings and strategy sessions across teams, ensuring all meetings started and ended on time. ●​ Prepared 20+ detailed meeting minutes and reports, ensuring consistent follow-up on all action items. ●​ Assisted in planning and executing projects, tracking deliverables, coordinating teams documenting progress, and submitting weekly project status reports to management. Social Media Virtual Assistant. March 2025 - June 2025 Salaam Muslim Books – Canada (Remote)​ ●​ Oversaw social media content creation and publication across Facebook, Instagram, TikTok, and WhatsApp, resulting in a 40% increase in engagement. ●​ Drafted blog posts and newsletters to strengthen brand visibility, leading to a 75% increase in website traffic. ●​ Managed customer inquiries via email and social media DMs, ensuring prompt and professional responses.. ●​ Managed a community of over 400 parents, writing parenting tips and coordinating engaging discussions Customer Support Representative June 2023 - January 2024 Rushdah Global Enterprise – Kano (Remote)​ ●​ Handled 1,000+ monthly customer inquiries via calls and social media, maintaining a 95% satisfaction rate. ●​ Managed a 500+ member entrepreneur community, increasing repeat purchases and up selling by 30% through consistent engagement. ●​ Processed 200+ monthly orders with 95% on-time delivery, coordinating closely with the logistics team. ●​ Implemented a customer issue-tracking system on Google sheets, cutting response delays by 40%. ADDITIONAL CERTIFICATIONS IT Support, Digital Witch Support Community. Project Management Fundamentals, IBM SkillsBuild Social Media Management and Marketing, Udemy Virtual Assistance, African Leaders Xcelerate June 2025 March 2025 November 2024​ September 2024 SKILLS AND PROFICIENCY Administrative Tools: Google Workspace | Microsoft Office Suite | Calendly | Zoom | Canva Project & Task Management: Trello | Asana | Notion | Slack | Monday.com CRM & Support Systems: Zendesk | HubSpot | Intercom | Zoho Campaigns | Freshdesk Core Strengths: Calendar & Email Management | Report Preparation | Confidentiality | Stakeholder Management | Client Communication | Task Coordination | Social Media Design