Zuleihat Adam

Zuleihat Adam Customer Support | Executive Assistant | Community & Project Manager Helping teams, clients, and communities thrive through empathy, organization, and clarity. About Me I am a proactive and detail-oriented professional with hands-on experience in customer support, executive assistance, community engagement, and project management. I love streamlining processes, keeping workflows organized, and ensuring customers and teams feel heard and supported. Core Skills & Tools Core Skills Tools Project Management ClickUp, Trello, Google Workspace, Trello, Asana Customer Support Zendesk, Freshdesk, Intercom, Hubspot, Social Media Chat Executive Assistant Notion, Google Workspace, Canva, Calendly, Microsoft Office Community Management Slack, Whatsapp, Instagram, Buffer, Meta Business Suite Professional Work Experience Customer Support Handled chat, email,and helpdesk support using Zendesk, Intercom, and HubSpot. Skilled in resolving issues quickly, documenting feedback and maintaining client satisfaction Professional Work Experience Project Management Assigned tasks to project team members, monitored progress through periodic check-in and meetings, and documented updates through structured systems, ensuring that tasks were delivered on time and to the required quality standards. Professional Work Experience Community Management Built and nurtured active online communities, organizing virtual sessions, and driving engagement. Conducted weekly member shout-out, discussions and game sessions, coordinated mentorship programs and events Professional Work Experience Executive Assistance Supports executives and teams by managing schedules, meetings, reports, and communication. Known for reliability, discretion, and strong organization. Testimonials Zuleihat’s leadership and warmth made our community thrive. She takes initiative and is a great team member. Abdulhafiz Abubakar, Executive Director, Okene TechHub She is an excellent customer support staff and we're happy to recommend her anytime, any day Rasheedah Muhammad, CEO Rushdah Global Enterprises Contact linkedin.com/in/zuleihatadam --