Zulaihat Yahaya Musa

ZULAIHAT YAHAYA MUSA ADMINISTRATIVE VIRTUAL ASSISTANT Abuja, Nigeria •-• - • LinkedIn SKILLS ●​ Technical Skills/Tools: Google Workspace(Meet, Docs, Sheets, Slides, Forms, Drive), Microsoft Office Suite (Word, Excel, Outlook, Teams), Email Clients (Gmail, Outlook), Zoom, Appointment Scheduling (Calendly, Doodle), Canva, Grammarly, Trello, Asana, Slack, Dropbox, CRM Software (HubSpot, Zoho). ●​ Soft Skills: Communication, Problem-Solving, Team Work, Collaboration, Multitasking, Emotional Intelligence, Active Listening. ●​ Functional skills: Calendar Management, Email Management, Project Management, Travel Planning & Coordination, Customer Support, Data Entry & Organization, Online Research, Appointment Scheduling, Document Preparation & Formatting, Event Planning, File Organization & Cloud Management, Basic Graphic Design. ●​ Certifications: Virtual Assistant Certification from ALX, Project Management Fundamentals from Dexa and Udemy, and Various Virtual Assistant courses from Udemy. PROFESSIONAL EXPERIENCE InterPulse​ ​ Administrative Virtual Assistant​ Remote Jan 2025 - Present ●​ Drafted and edited a 1,200-word blog post on productivity tools, improving readability with 3 headings, 5 bullet points, and bolded keywords. ●​ Authored an SOP for onboarding new employees, formatted professionally, covering 3 key areas: email setup, tool access, and work policies. ●​ Designed a wedding budget tracker with 5 categories (venue, catering, decor, etc.), including 3 formulas to track expenses and the remaining budget. ●​ Developed a fitness client progress tracker with 4 dropdown options for workout types and conditional formatting applied to highlight progress. ●​ Completed a customer feedback form with 6 questions to collect insights on satisfaction, service improvement, and recommendations. ●​ Designed an event registration form to capture personal information, dietary preferences, and workshop selections for 20+ attendees at a mindfulness retreat. ●​ Built a 10-slide pitch deck, highlighting 5 main sections: problem, solution, target audience, financial projections, and contact information for investors. ●​ Developed a visual portfolio showcasing 8+ completed projects like logos and website designs, with 3 client testimonials organized by project type. ●​ Scheduled 4 weekly team meetings per month, sent calendar invites to 5+ team members with a structured agenda, and sent meeting minutes within 1 hour after each meeting. ●​ Identified 3 competitors and analyzed their websites for 4 key factors, compiling findings into a Google Doc with 6+ pros and cons for each. ●​ Collected contact details of 30 potential clients in e-commerce, SaaS, and fintech industries and entered them into the CRM tool (HubSpot). ●​ Generated 5+ client proposals, customizing business needs, solutions, and pricing, then saved and sent them for review. ●​ Planned a webinar by selecting a date, drafting an email invitation for 50+ recipients, and creating a registration form using Google Forms. ●​ I collaborated with 100+ tech professionals, including product managers, project managers, backend and frontend developers, and data analysts. SKILLS: Content Writing & Editing, Standard Operating Procedures (SOP) Development, Data Entry & Spreadsheet Management, Event Planning & Coordination, Market Research & Competitor Analysis Afriment​ ​ Administrative Virtual Assistant and Customer Support​ Remote Dec 2024 - Feb 2025 ●​ Coordinated logistics for a 500+ attendee tech conference, including venue research, catering, AV equipment, and speaker/panelist invitations. ●​ Orchestrated event branding efforts, developed detailed schedules, and managed over 100 RSVPs for the tech conference; ensured seamless execution, resulting in a post-event satisfaction score of 50% among attendees. ●​ Conducted comprehensive market research on AI trends in cybersecurity, providing key insights and creating a 2-page report and infographic. ●​ Organized and booked travel arrangements for a Silicon Valley business trip, including 3 flights, 4-star accommodations, and 5 meetings with potential investors. ●​ Responded to 5+ customer emails daily, resolving inquiries on product features, refunds, and support, achieving a 95% satisfaction rate. ●​ Authored and implemented a customer support autoresponder email, improving response efficiency and setting accurate expectations for 50+ requests weekly ●​ Produced daily reports on customer issues and resolutions, improving service quality and reducing customer complaints by 30%. SKILLS: Event Planning & Coordination, Market Research & Analysis, Customer Support & Email Management, Travel Planning & Booking, Report Writing & Documentation EDUCATION ABUBAKAR TAFAWA BALEWA UNIVERSITY​ B.Tech. Computer Science Bauchi, Nigeria-