Professional Summary
Zubair Talib
ADMINISTRATIVE ASSISTANT
Proficient Administrative Assistant with over 2 years of office experience, specializing
in administrative work, problem solving, planning, and optimal assistance. Known for
increasing productivity and relieving workload of managerial staff. Proven efficiency
with an ability to quickly learn and navigate any computer software program, or office
filing system
Employment History
Administrative and Virtual Assistant,
Nationwide Software Solutions, Remote
Personal Profile
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07/2023 - Present
• Troubleshooting tech issues with Vendors.
• General technical support.
• Provided administrative support to ensure efficient operation of the office.
• Created, maintained and entered information into databases.
Skills
Customer Service
Fast Learner
Microsoft Office
Team leadership
Adavance Analytical Thinking Skill
• Creating Invoices.
• Helped Billing customers.
• Managed daily reports using Google Sheets.
• Account credit reloads.
• Customer Support Chats
Acting Team Lead, Ibex, Lahore, Pakistan
01/2023 - 10/2023
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Communication Skills
• Led performance reviews and tailored employee feedback to facilitate professional development.
Programming
• Provided leadership and direction for employees, supervising activities to drive
productivity and efficiency.
Critical thinking and problem solving
• Resolved employee relations issues and navigated disciplinary proceedings.
Effective Time Managment
• Managed accurate and timely delivery of dispatch orders to customers.
Ability to Multitask
• Promoted professionalism and effective communication among staff to develop productive relationships.
Customer Support Executive, Ibex
Hobbies
• Fitness
• Football
11/2021 - 12/2022
• Delivered exceptional service through proactive problem solving and tailored
product offerings.
• Soccer
• Resolved 150+ technical support calls each day with strong systems knowledge.
• Reading
• Achieved 98.75% satisfaction rate across 100+ customer surveys.
• Programming
• Resolved customer issues efficiently, seeking support from supervisor when
necessary.
• Collaborated with tech specialists to resolve complex product issues
Education
Bachelors in Computer Science, Bahria University, Lahore (Pakistan)
CGPA: 3.26
