Zsofia Misztina

Zsofia Misztina I’m an enthusiastic and creative professional with over 9 years of customer service experience. I thrive on communication and love working with different teams to achieve great results.- International Public Administration, Bsc National University of Public Service -) - Bali, Indonesia Full professional fluency in English, Spanish, Hungarian Work Experience HS Plus l Remote Customer Service Sales Agent Handling customer complaints Assessing customer needs and interests Providing information about prices, payments and products Closing sales Preparing reports for management Sept 2023- Present Process orders, returns and exchanges Emirates Airline l United Arab Emirates Flight Attendant Completed 6-week training with flying colors, passing multiple exams Proficient in cabin crew duties, exceeding expectations in in-flight service and Duty-Free sales Experienced in handling different nationalities and cultures for exceptional customer service Accomplished in assisting customers with unique needs, showing empathy and sensitivity Maintain situational awareness for safety and comfort of passengers Efficient in First Aid and handling customer complaints with professionalism Possess outstanding work ethic with focus on fatigue management and personal health Demonstrate punctuality, responsibility, and professionalism while respecting local customs ONE Hostess l Hungary Hostess Supervisor Sept 2019 - Jun 2023 Aug 2018 - Aug 2019 Manage, grow and train the hostess team, create standard operating procedures and provide ongoing coaching and feedback to all team members Keeping up communication and providing constant updates according to the clients' expected deliverables Schedule staff and coordinate with other departments for smooth operations Handle guest feedback, reservations, and payments Hola Ola Hostel l Nicaragua Front Desk Supervisor Dec 2017 - Jul 2018 Manage the front desk and reception area of the surf hostel Oversee the check-in and check-out process for guests, ensuring smooth and efficient procedures Train and supervise front desk staff to ensure excellent customer service and a welcoming atmosphere for guests Answer guest inquiries, resolve complaints, and provide recommendations for local activities and attractions Handle cash and credit card transactions, balancing and reconciling accounts at the end of each shift Coordinate with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience Emirates Airline l Hungary Customer Service Sales Assistant May 2016 - Jul 2017 Respond to customer inquiries via phone in the Hungarian, US and Italian markets Process ticket sales, changes, and cancellations accurately Resolve customer complaints and issues Ensure accurate record-keeping of customer interactions and transactions DO & CO AG l Hungary Hostess/Floor manager Jul 2014 - May 2016 Serve food, top-shelf beverages, and crafted cocktails to high-profile VIP guests at top sport events such as Formula 1 or major tennis tournaments like Wimbledon Ensure flawless execution and presentation of the bar area to meet the expectations of the most -discerning clientele Greet and escort VIP guests with VIP treatment, offering a personalized and exclusive experience Maintain the highest standards of cleanliness, organization, and safety, exceeding the expectations of a luxury environment