Zoraida Salud

ZORAIDA SALUD CONTACT --Ruby Street, Crossing Matina Davao City, Davao del Sur, 8000 EDUCATION WORK EXPERIENCE QUALITY ANALYST Little Birdie I April 2023 - July 2023 • Make sure that products are in their correct category; otherwise, do product categorization. • Product matching to show the best deals on similar products in Australia • Recording of data and reporting system issues • Collaborating with the team for the best course of action to improve the system CSR –FRAUD ANALYST – TEAM MANAGER Alorica |July 2016 – March 2023 • Investigate, resolve, and respond to a customer’s ticket in Zendesk concerning fraud disputes. • Observe fraud trends and report to the client for collaboration and immediate action. • Support 15 agents in meeting KPIs. • Timekeeping, editing the agent’s EIS, creating a time tracker, coaching logs and reports, organizing weekly or monthly meetings, calendar management, and email management Bachelor of Science in Business Administration - Financial Management Bukidnon State University | 2010 -2014 SKILLS • Data Entry • Social Media Management HUMAN RESOURCE STAFF - ACCOUNTING STAFF Speedstar CarUnder | January 2016 – June 2016 • Email Management • • • • • Real Estate Transaction Coordination SALES ASSOCIATE - SUPPLY HEAD • CA Real Estate Transaction Coordination Abacus Book & Card Corporation | January 2016 – June 2016 • Basic Graphic Design • Calendar Management • Customer Service Support • Administrative Support • Fraud Specialist • Email Marketing TOOLS • Zendesk • Slack • Ring Central • Microsoft Office • Google Workspace • Crea Webforms • Paragon • Outlook • Canva, Capcut •Quickbook Recording the company’s transactions in the correct accounting category Issuing checks and handling receivables Payroll and timekeeping management Manage new-hire orientation and implementation of the company’s policy • Overseeing inventory management, procuring books and related materials, and maintaining relationships with suppliers. • Strategize to optimize stock levels, negotiate contracts with vendors, and ensure timely deliveries. • Collaborate with the bookstore team to align supply with customer demands • Analyze sales trends, and implement efficient inventory control REFERENCES Josef Castro Cindel Jane Bual Phone: - Phone: - Email : - Team Manager Email : - OMA/Team Manager