Zoltan Muszka Vaida

ABOUT ME Looking to secure a position in a strong company, where I can bring immediate and strategic value and develop current skillset further. WORK EXPERIENCE 01/09/2025 – CURRENT Málaga, Spain Complaint Handler CIGNA International Zoltan Muszka Vaida Cigna Europe is part of Cigna Corporation (NYSE:CI), a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. As a complaint handler, I investigate and resolve complex customer disputes while ensuring strict adherence to regulatory standards and deadlines. 27/07/2022 – 01/09/2025 Málaga, Spain Intake Care Representative CIGNA International Cigna Europe is part of Cigna Corporation (NYSE:CI), a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. As an Intake Care Representative, I am a member of the Clinical team and I work close together with Ops team in processing the Guarantees of Payment and taking ownership of cases as required, also working on sensitive/escalated cases as required. 01/10/2021 – 08/12/2021 Málaga, Spain Customer Service Agent Mango Fashion through Comdata Group Comdata Group is the leading Customer Management Outsourcing company with more than 30 years of experience. In this company, I was a Call Center Agent working for Comdata Group, representing the Mango Fashion Company, dealing mainly with customers from UK, USA, Canada and Mexico. 22/09/2020 – 08/08/2021 Málaga, Spain Translator Ebury Partners Belgium SA/NV Ebury is a multinational company based in Great Britain, specialised in currency transactions worldwide. In this company, as part of the translators team, I successfully delivered financial and legal translation documents in accurate and timely manner from Romanian, Hungarian, Spanish, Italian and French into English. 01/09/2020 – 30/12/2020 Málaga (remote), Spain Google Ad Rater L&G Recruitment L&G Recruitment is a company based in Great Britain. I worked part-time as a Google Ad Rater for English and Spanish languages. 05/04/2008 – 31/07/2021 Alhaurín el Grande, Spain DTP & Design Coordinator Gráficas Alhaurín Gráficas Alhaurín is a printing house and editorial located in Alhaurín el Grande / Málaga. I was in charge of the graphic design and layout of all the works of this printing house. Also, I have managed the client portfolio of the company, dealing especially with the foreign customers. 04/01/2006 – 30/11/2007 Düsseldorf, Germany Senior Graphic Designer Kerkhoff Consulting Kerkhoff Consulting is a multinational company with subsidiaries in more than 12 countries. As Senior Graphic Designer, I was entrusted with all the advertising work, graphic concepts for catalogs, promotional objects etc. from the company's Eastern European subsidiary. I left the company because my whole family has moved to Spain. EDUCATION AND TRAINING Cluj-Napoca, Romania Graduate "Babes-Bolyai" University Address Cluj-Napoca, Romania Málaga, Spain Graduate in Customer Service Activities / Excel 2013 / Expert in the use of computer applications / Digital transformation and personal branding / Wordpress in a Graphic Design Environment Randstad S.L. Address Málaga, Spain LANGUAGE SKILLS MOTHER TONGUE(S): Romanian Hungarian Other language(s): English Listening C2 Reading C2 Spoken production C2 Spoken interaction C2 Writing C2 Reading C2 Spoken production C2 Spoken interaction C2 Writing C2 Reading B2 Spoken production B1 Spoken interaction B1 Writing B1 Reading B2 Spoken production B1 Spoken interaction B1 Writing B1 Spanish Listening C2 French Listening B1 Italian Listening B2 DIGITAL SKILLS Graphic Design MS Office (MS Word, MS Powerpoint, MS Excel, MS Publisher, MS Outlook, MS Access, MS Teams) File Salesforce CRM Corel Draw Adobe Photoshop, Adobe Lightroom, Adobe Illustrator, Adobe InDesign Management ADDITIONAL INFORMATION Driving Licence Driving Licence: B Organisational skills Leadership Account Management Communication and interpersonal skills Cultural understanding Customer Service Advertising familiarity