Zola Oduor

Zola Oduor EXPERIENCE Account Manager and Community Strategist Shukran - Nairobi Kenya 2024- present Spearheaded the growth and management of a niche community of 100+ Food & Beverage managers, addressing a previously untapped segment within the hospitality industry. Built strong, trust-based relationships with clients, ensuring consistent satisfaction, feedback loops, and long-term retention. Designed and executed community engagement strategies, including onboarding processes, communication flows, and feedback systems, leading to a 60% increase in community interaction within three months. Collaborated cross-functionally with product, marketing, and operations teams to ensure client needs were met and incorporated into platform features. Coordinated high-impact events (virtual and in-person), handling logistics, outreach, and post-event follow-ups to enhance brand visibility and customer loyalty. Leveraged CRM tools to track engagement, identify opportunities for upselling or partnership, and generate insights to improve future campaigns. Community Manager and Events Associate ElevateHR - Nairobi Kenya- Built and nurtured a thriving online and offline community of over 1,000 HR professionals using Slack and WhatsApp platforms. Created and implemented tailored content strategies that increased community engagement and brand loyalty. Monitored and moderated community interactions to uphold guidelines and foster a collaborative, inclusive environment. Scaled the community from 308 to 1,071 members within two years through targeted campaigns and strategic engagement initiatives. Successfully organized and hosted four high-impact community events with 120+ attendees each Actively contributed to fundraising initiatives and partnership outreach. Vice President Outgoing Global Exchange AIESEC- Nairobi Kenya 2023 - 2024 Volunteered at AIESEC and to facilitate global paid internships and volunteer programs under the UN Sustainable Development Goals (SDGs). Managed end-to-end processes for international exchange participants, from onboarding to reintegration. Strengthened data culture within the team, increasing database accuracy and usage by 50%. Teamster External Relations AIESEC - Nairobi Kenya 2022 - 2023 Led outreach and negotiation efforts for event sponsorships, securing ICEA LION as a major partner. Contributed to a 10% budget reduction through in-kind sponsorships and cost-saving partnerships. Account Manager, Incoming Global Volunteer AIESEC Nairobi - Kenya 2022 - 2023 Managed accounts for international exchange participants applying for volunteer projects in Kenya. Oversaw participant data systems, improving operational efficiency and communication by 30%. Human Resource Intern, NARIGP Kisii - Kenya 05/2019 - 08/2019 Assisted in managing a community of local farmers and coordinating project events. Reviewed development proposals and contributed to data-driven decision making. Increased organizational data culture by 20% during internship period. EDUCATION B.A Psychology, Kenyatta University 01/2020 - 01/2024 DIPLOMA IN LEADERSHIP AND MANAGEMENT Cooperative University 01/2018 - 12/2019 SUMMARY Dynamic sales professional with 3+ years driving revenue growth through community-led sales strategies. Experienced in building and nurturing B2B communities to generate qualified leads, deepen client relationships, and unlock hard-toaccess markets. Proven ability to pitch solutions to C-suite decision makers and execute outreach that converts prospects into loyal customers. SKILLS Client Relationship Management CRM Tools & Data Systems Event Planning & Coordination Strategic Communication Fundraising & Partnership Development Problem Solving & Adaptability