Zoi Kikidi

Summary Customer service representative, motivated to maintain customers satisfaction and loyalty. Worked after-sales customer support and as coordinator and event manager in multicultural environments, interacted in different languages. Certified English and Greek Tutor with 2 years of experience Motivated, creative, sociable with great soft skills. Work experience Teleperformance Hellas, Customer support in the English department for Apple, May- July 2022 Provided my services through phone or chat for Apple’s customers in UK Developed great soft skills and handled difficult clients and situations. Swiss school of Archeology, Coordinator, June 2016-August 2021 Worked in an international environment Interacted with groups of people in multiple languages and provided clarifications. Normes, Translator, April 2021- May 2021 Worked voluntarily as a translator for the website Normes Zanneio Experimental High school, Internship, March 2020 -May 2020 Used technologies and multimedia materials to engage students during class lectures. Worked with my mentor-professor to design comprehensive and individualized plans to optimize student education. Skills Leadership Lesson planning Communication skills Computer knowledge Education Master’s degree in Open and Distance education, Hellenic Open University, Patra 2021 until now Higher National diploma in Fine Arts, Educational Institute Union, Athens 2021 -2022 Bachelor’s Degree in English language and literature, National and Kapodistrian University, Athens- Erasmus+ student Program in English Language and literature, University of Trier, Trier 2019 Training Customer Service Skill training, Apple, Athens 2022 Completed one-month training, Topics included: -Technology and Apple literacy -Transfer and hold calls -Build rapports, listen, clarify - Handle upset customers and challenging situations. Languages Greek (native) English (proficient) French(beginner)