Zoe Serut

ALLEX ZOE PANGALANGAN- SERUT Blk 1 L 66 Sitio Majada-In Brngy. Canubang ,Calamba Laguna Mobile No.:- Email Address:- EXECUTIVE SUMMARY Have handled challenging clients and situations, turning these into excellent communication experiences. PROFESSIONAL EXPERIENCES February 2023 – Present – Virtual Assistant, Home Service VA • • • • • • • • Email Management Inbound/ Outbound calls Entering new client into the database (Jobber) Invoicing after jobs have been completed Reporting to the company owner of any issues/ feedback Keeping track of the crews’ commissions Creating estimates for new and past clients (house wash services) Scheduling of jobs and setting up appointments for site visits October 2022 – January 2023 - Virtual Assistant, Aspen Tree Services • • • • • • • • • • • • Email Management Notifying clients when lighting service has been completed/ if team went above and beyond on a job Reporting to production manager of any issues/ comments on work orders Timecard editing and checking work order forms Importing new addresses to Exaktime (timecard tool) from Arborgold daily Entering new clients into the database / Arborgold (CRM) Entering appointments for sales arborists in Arborgold Updating job opportunity status based on client/ salesmen responses in Arborgold Adding compliments/ complaints into the system and notifying salesperson of any complaints Database cleanup- cleaning up work order notes for Lighting services and duplicated information on clients’ profile Run reports in Arborgold and update any missing information/ reaching out to team if information is not known Sent proposal follow-ups weekly to sales arborists • • • • • • • • Saving and uploading work orders/ important documents for each service in their respective Google Drive folders Updating Collections report on each office/ branch Creating schedule sheets every week Adding current backlog to scheduling resource sheet Updating schedule/ time offs of crews and salesmen Job Costings for Lighting, General Tree Care, Plant Health Care, and Landscaping Basic social media management: Handled Facebook and Instagram messages, and posting advertisements Submitting 811 Locates for General Tree Care and Plant Health Care February 2020 – October 2021 • • • • • Client Services Facilitator for Market Research, Civicom Pacific Corp. Email Management Client handling/ Customer Service Project facilitation – assist Market Researchers with scheduling, create webrooms where interviews will be held, and assist with creating presentations/ stimuli depending on the topic’s methodology Provide technical support before and during the interviews, both for clients and respondents Create end of project reports each month for each project February 2019 - December 2019 - Operations Associate, HSBC Electronic Data Processing (Philippines) Inc. • To take inbound and outbound calls and provide customer care needs related to their bank account, and assist them with their mobile/online banking concerns. August 2018 – December 2018 - Sr. Operations Representative, Capital One Philippines Support Services Corp. • To take inbound calls to handle account-related concerns and recommend optimal solutions within the desired level of customer service delivery. January 2016 June 2015 - English Teacher, Yeonggwang English Camp (Part time) Collections Care Representative, Convergys SKILLS • • • • Computer literate- knowledgeable in MS Office, Google Workspace, Canva, and CRM (Arborgold and Jobber) Strong fluency in English, both verbal and written Effective in meeting deadlines and keen attention to details Good personal and interpersonal skills EDUCATIONAL ATTAINMENT - Bachelor of Science in Psychology, Lyceum of the Philippines-Laguna Bachelor of Science in Medical Technology, University of Perpetual Help System-DALTA Secondary Education, St. John Colleges Secondary Education, Infant Jesus Montessori Center SEMINARS ATTENDED September 24, 2016 – The 14th EdukCircle International Convention on Psychological Communication PERSONAL INFORMATION Civil Status: Religious Affiliation: Citizenship: Date of Birth: Place of Birth: Married Catholic Filipino July 24, 1996 Valenzuela City