Zoe Mlotshwa

ZOE MLOTSHWA Harare, Zimbabwe | - |- PROFESSIONAL SUMMARY Versatile Administrative Assistant, Customer Support Specialist, and Data Entry Professional with experience supporting customers and remote teams through clear communication, organized digital systems, and reliable operational support. Skilled in resolving customer inquiries, maintaining accurate records, managing support requests, and helping users navigate online tools and platforms. Recognized for strong attention to detail, problem-solving ability, and a customer-first approach in fast-paced remote environments. CORE SKILLS • • • • • • • • • • • • • Customer Support (Email, Chat, Phone) Administrative & Virtual Assistance Accurate Data Entry & Database Management Digital System & User Support Ticket & Inquiry Management Microsoft Office (Excel, Word, PowerPoint, Outlook) Calendar & Appointment Scheduling Online Research & Information Gathering Documentation & Knowledge Base Updates Remote Collaboration (Zoom, Google Meet, Slack) Problem Solving & Troubleshooting Confidential Data Handling Time Management & Multitasking PROFESSIONAL EXPERIENCE • • • • • • Provided remote customer support via email and online communication tools, assisting users with account questions, troubleshooting issues, and navigating digital platforms. Responded to support requests in a timely and professional manner while maintaining clear documentation of interactions. Maintained and updated digital records, ensuring accuracy and proper organization of information. Assisted users with resolving access issues, system navigation, and general inquiries about services and tools. Supported administrative operations including scheduling, document preparation, and data management. Identified recurring issues and communicated feedback to improve processes and customer experience. EDUCATION • • • University of Zimbabwe – Economics and Development (Pending) Cambridge International AS & A Levels – Accounting, Business Studies, Economics Cambridge International O Levels – 6 Subjects Completed TECHNICAL PROFICIENCY • • • • • Microsoft Excel, Word, PowerPoint Gmail & Outlook Zoom & Google Meet Internet Research Digital File & Document Management • Online Platforms & Databases REMOTE WORK CAPABILITIES • • • • Dedicated workspace suitable for remote work Reliable high-speed internet connection Comfortable collaborating with distributed teams across time zones Strong written communication and independent work habits AVAILABILITY Available to start immediately. REFERENCES • • Agnes Mubaiwa Gavajena – Managing Director, LaBionda |- /- Mr. E Nhandara – Head of Physiology Department, University of Zimbabwe | -