Zoe L'abbate

Zoe L’Abbate Houston, TX - - Operations Manager Results-driven Leader with Expertise in Client Services, Operations, & Project Management Highly versatile and trilingual operations manager offering expertise in executive administration, operations management, and client services. Proven track-record of planning, coordinating and executing successful multilingual social media campaigns, events, and business operations aligned to organizational objectives to build relationships across language barriers. Demonstrated emphasis on process improvements, customer satisfaction, and a meticulous attention to detail. Deep expertise combined with an understanding of the importance of effective translation to aid cross-cultural communication, high-level strategic planning, and stakeholder management. Collaborative team leader continually focused on building relationships to produce highly effective teams, increasing productivity, and improving outcomes. Individual dedicated to self-reflection and personal improvement who consistently exceeds performance metrics. CORE COMPETENCIES  Vendor Management  Project Management  Relationship Management  Cost Optimization  Data & Analytics  Cross-functional Leadership  Translation Services  Social Media Campaigns  Efficiency Improvements  Client Services  Operational Processes  Stakeholder Management PROFESSIONAL EXPERIENCE Italy-America Chamber of Commerce of Texas Operations Manager – Membership and Marketing Selected Achievements: 2019 – Present  Oversaw a portfolio of operational systems, membership initiatives, and product marketing related responsibilities for an organization with an annual revenue of $750,000, supporting more than 500 members internationally.  Spearheaded a series of revenue-based improvements across the membership space, increasing prices by $100 across all levels (generative $60,000 new revenue) while simultaneously increasing existing member retention by 15%.  Created new Standard Operating Procedures (SOPs) and technical support documents for 6 multinational and global campaigns that were overseen by the Italian Foreign Ministry and used by 40+ chambers abroad.  Organized meetings between 500+ American buyers and 50+ Italian vendors and producers, overseeing events, logistics, and scheduling that enabled $5MM+ of new trade between the U.S. and Italy each year.  Managed a multitude of technical writing and translation responsibilities within the technical and operational spaces, including the creation of more than 50+ graphics, 15 social media campaigns, and 20 blog posts.  Launched multiple new member services and added social media readiness and webinar sponsor opportunities that drove a 10% increase in new membership.  Identified a series of cost optimizations, including strategic vendor negotiations (saved $150k/yr), insourcing photography and web-design (saved $100k/yr), and event management (saved $250k/yr). Zoe L’Abbate Coltivare Bar Manager Selected Achievements: 2017 – 2019  Acted as Lead Trainer and Bar Manager responsible for inventory, ordering, and managing more than 40+ wines and 50+ liquors in stock for an Italian restaurant that generated more than $2MM in revenue per quarter.  Spearheaded training responsibilities for more than 20 bartenders and servers/year, identifying opportunities to reduce new hire ramp from 14 days to 5 days while increasing new hire retention by 25%.  Built out a new suggestive selling technique for wines as well as a list of suggested wine pairings, training staff on new processes which led to the highest wine sales in Coltivare’s history, an increase of almost 35%. State of Grace Shift Manager Selected Achievements: 2015 – 2017  Served more than 50 high-end clientele per night in a fine dining atmosphere, building relationships with VIP locals, driving various sales initiatives (wine, food) and preparing 15+ staff per night for shift responsibilities.  Created the organization’s “State of Greats” system, a reward-based system for staff who were able to generate five star reviews on online platforms – the program drove more than 1-2 new 5-star reviews per week to the organization.  Acted as the chief server responsible for large parties (20+) ensuring that food dropped on time, client satisfaction was high, and all tier 1 customer service issues were addressed. North Italia Restaurant Server/Bartender 2014 – 2015 TECHNICAL SKILLS Social Media Marketing, Content Creation, Wordpress, Elementor, Photography, Web Design, Graphic Design, Excel EDUCATION, CERTIFICATIONS & LANGUAGES Bachelor of Arts in Integrated Communications – University of Houston, Jack Valenti School of Communications Bilingual EC-6 Core Subject Teaching Certification Region 4 Educator Certification – Inspire Texas English (Native), Spanish (Fluent), Italian (Fluent)