Ziyanda Ngedle

ZIYANDA NGEDLE  ..  ..  ..  Objective I have over two years working experience handling customer services tasks such as email support, processing trainings, Claim handling and customer inquiries with professionalsm and empathy. as a Claim handler I support daily business oparations through data-entry, document preparation, file and database organization, spreadsheet management, inbox and calendar management and general administrative support. I am a dependable individual who shows determination in every task assigned.  Experience Kheta Insurance Brokers August -2023 - Present Claim handler ° Process and manage claims for damaged and theft of vehicles ° Communicate with the insurance to facilitate claim process °Maintain accurate and detailed records of all claims °Ensure that claims are processed in a timely manner and in accordance with company policies and procedures °Follow-up with relevant patients to ensure claims are settled and payments are made °Coordinate with internal developments to ensure claims are handled efficiently °Monitor and track claims to ensure proper documents is completed and all deadlines are met °Submit weekly report on claims that are finalised, rejected and canceled Eastern Cape Motors February - 2022 - July-2022 Receptionist °Answering all incoming calls °Taking messages and giving to the relevant people on time °Receiving visitors and making them feel welcome °Dealing with deliveries. couriers and any other front of office duties Saflog Logistics October-2018 - September-2021 Training Administrator °Coordinated and implemented training programs, ensuring proper documents and follow-up with trainees °Communicated with site managers to schedule and organise training delegates effectively °Outsourcing external service providers °Managed departmental documents, ensuring accurate record keeping of projects activities °Assisted in managing multiple projects, ensuring deadlines were met and tasks were completed efficiently °Update all training interventions on the system °Tracked training costs and prepared weekly report on training interventions  Education University of Johannesburg 2023 Financial Literacy (certificate) Services Seta 2019 Business Administration (certificate) Lovedale Tvet College 2016 Matric (NQFL 4) ALX 2025 Virtual Assistant  Skills Customer service Strong and written communication Problem Solving Decision Making Insurance claim submission Insurance policy analysis Administration support  Technical Skills Proficient in Microsoft Word, Excel and PowerPoint. Report writing and presentation skills  Additional Information Language :English, Xhosa and Zulu License: C1  Reference Liziwe Mkhosana - "Kheta Insurance Brokers " Operations Manager-/- Qaqamba Rozani - "Eastern Cape Motors" Manager- Naledi Thulari - "Saflog Logistics " Training manager-/-