Zishaan Haider

I am Sajid Hussain but I go by Zishaan Haider, a results-oriented Data Analyst & Senior IT Support Analyst with over 6 years of professional experience in IT system support, automation, and data analytics. I specialize in leveraging SQL, Power BI, Python, Excel (VBA), and ETL pipelines to automate reporting processes, analyze complex datasets, and drive data-driven business decisions.

Recently, I worked as a Senior IT Analyst at EXC Managed Services (BlackBeltHelp Process), where I spearheaded automation projects that reduced reporting time by 40% through Excel-based dashboards and VBA scripting. I also undertook a dedicated Associate Data Analyst assignment with Tufts University, collaborating directly with senior faculty and research teams for 8–9 months to provide data insights and reporting solutions.

Previously, at Teleperformance (Adobe Process), I served as a Senior Application Support Engineer, where I developed automated Excel trackers to categorize high-volume queries, achieving a 30% reduction in resolution time. My diagnostic techniques for Adobe Creative Cloud applications are still being used by over 20+ support engineers.

At Tech Mahindra Limited (NSEZ), I worked as a Senior Technical Support Engineer, providing remote support for NETGEAR network products, managing 50+ tickets per day with a 90%+ first-time resolution rate. I also created Excel-based reports that enhanced team response visibility and standardized 10+ ITIL-based SOPs, improving incident resolution time by 15%.

I hold certifications in Advanced Data Analytics with AI (Ira Skills, 2025) and Data Science with AI (IIT Roorkee, 2025), alongside an MBA from A.P.J. Abdul Kalam Technical University. My technical skill set includes SQL, Python (Pandas, NumPy), Power BI, Excel VBA, Data Cleaning & Transformation, Dashboarding, Jira, ServiceNow, Salesforce, and strong analytical problem-solving abilities.

I am fully remote-ready with a reliable high-speed internet connection, a dedicated home office setup, and flexible to work across US/UK/EU shifts. I am fluent in English (verbal & written) and well-versed in remote collaboration tools.

I am seeking global remote opportunities where I can contribute as a Data Analyst, Data Engineer, or IT Support Analyst, utilizing my expertise in automating workflows, building dashboards, and providing actionable business insights. I am open to both long-term and short-term freelance projects and ready to showcase my work samples, reports, and dashboards on request.