Zirus G. Bataan-/ -
Objective:
Experienced, dedicated, punctual and a detail-oriented individual seeking for a job that offers growth, fun work environment and good compensation and benefits.
Qualifications:
I am Computer literate
I am also proficient in the English language
And has experience of 8 years in the BPO industry, especially in the Back-Office work
Educational Background:
A college graduate at Far Eastern University (B.S. Nursing) S.Y-
Did not pursue hospital work because I later found out that I like office work more.
Work Experience:
Premier BPO
Jul 2014 – Present: (Coding Accuracy Support System) Information Systems Inc. (Logistics)
Client Relations work / Back-Office work
Started as Data Entry specialist
Then transferred to E-mail support:
Client relations work, answering e-mails from the client’s customers
Collaborates with internal / onshore counterparts thru e-mail.
Handles special projects like Data extraction, file deletion and others
Business Analytics
V Customer Philippines
Apr 2014 – Jul 2014: President’s Choice (Credit Card)
Financial advisor / CSR.
Receives inbound calls from MasterCard clients.
TELUS International Philippines
Jul 2012 – Dec 2013: TELUS (Canadian Telco)
Long Distance Implementation team / Back-Office work
Services North American businesses in their Toll-Free requests:
From inquiry to set-up, maintenance until end of service.
Handled special project (dedicated) of reviewing all Toll-Free numbers created and I made sure they were all correctly processed. It was called Toll-Sparing.
Stellar Global Solutions Philippines
Jan 2011 – Jul 2012: JetStar Airways (Australian Airline)
Admin Task / Back-Office work
Handle call-outs for disrupted flights
Process vouchers for inconveniences
Collaborates with Finance and Customer Relations team for further actions.
Convergys Philippines Services Corporation
May 2009 – Sep 2010: AT&T prepaid (U.S. Telco)
Senior Customer Service Specialist
Receives inbound calls from AT&T prepaid clients.
Awards/Recognitions:
Convergys Philippines Services Corporation
Top agent award
TELUS International Philippines
Perfect attendance award
Premier BPO
Perfect attendance awards
Character References:
-Available upon request-
