Zipporah Waruguru Mbugua

Nairobi, Kenya | - |- ZIPPORAH MBUGUA ADMINISTRATIVE ASSISTANT PROFESSIONAL SUMMARY Focused Administrative Professional offering excellent communication, planning and prioritization skills demonstrated through ten years plus of performance. Skilled at drafting reports and business correspondence, managing mails and updating tracking spreadsheets. Exceptional leadership and office management skills with expertise in streamlining workflow. SKILLS          Database Entry and Administration Effective Communication Administrative Support Meeting Coordination File Management Minutes Recording Records Management and Preparation Scheduling and Calendar Management Business Correspondence Writing WORK HISTORY ADMINISTRATIVE SECRETARY 07/2012 to current The East African University, Nairobi  Sort, record and route incoming correspondence and deliveries to help senior leaders respond quickly to business and clients’ requirements.  I Provide clerical support to the Chief Executive Director by copying, faxing and filing documents.  Maintain reception to give visitors positive first impression.  Welcoming and greeting visitors and customers professionally and provided knowledgeable assistance.  Identify communication channels to set roadmap to distribute information.  Creating and updating records and files to maintain document compliance.  Completed forms, reports, logs and records to quickly handle all documentation for Vice Chancellor’s office.  I establish administrative work procedures to track staff’s daily tasks.  Open and properly distribute incoming mails to promote quicker response to enquiries.  I manage paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mails.  I transcribe and organize information to assist in preparing presentations.  I manage filing system, enter data and handle other clerical tasks.  I manage phone and email correspondence and handle incoming and outgoing mails.  I support the Vice Chancellor by scheduling appointments and organizing his itinerary.  Offer technical support and troubleshoot issues to enhance office productivity.  I respond to enquiries from callers seeking information about the University.  I handle any other tasks delegated to me from time to time. ASSISTANT ADMINISTRATIVE SECRETARY 07/2007 to 07/ 2012 Regent Automobile Valuers, Nairobi  Sorted, opened and directed incoming correspondence to relevant departments.  Communicated with clients via calls and emails to confirm appointments and enquiries.  Provided clerical support to senior management by copying and filing documents.  Welcomed visitors and offered assistance professionally.  Responded to mails and phone calls  Offered technical support and handles issues to enhance workflow.  Created and updates records and files to maintain up to date records.  Sorted, opened and routed mails and deliveries to meet business requirements.  Managed filing system, entered data and completed other secretarial tasks.  Handles incoming and outgoing calls and emails.  Built and maintained excellent customer relationships through timely response to enquiries and going beyond to accommodate unusual requests.  Handled any other administrative tasks assigned. SECRETARY TO THE MANAGING DIRECTOR 03/2003 - 07/2007 Highland Bookshop, Molo  Maintained appropriate filing of personal and professional documentation.  Kept detailed track of household and maintenance inventory and schedules.  Responded detailed track of household and maintenance of inventory and schedules.  Responded to emails and other correspondences to facilitate communication and enhance business processes.  Oversaw personal and professional calendars and coordinated appointments for future events. EDUCATION  Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.  Attended meetings, recorded proceedings and tracked action items.  Served as point of contact between clients and management.  Managed mails both incoming and outgoing correspondences and e mails.  Established and maintained filing system to efficiently handle documentation  Managed both paperwork and computer based information  Processed raw book orders and automated the entire procurement and delivery process for books and stationery.  Handled any other administrative roles as delegated from time to time. Kenya Institute of Management, Nairobi Diploma in Project Management, Kenya graduating in June 2024 Kenya Institute of Management, Nairobi Certificate in Business Management, 06/ 2015 Kenya Institute of Professional Studies, Nairobi Certificate in full Secretarial Studies and Office Administration, 06/ 2014 Kenya Institute of Computing and Training, Molo Certificate in Computer Training, 01/2003 Molo Township Secondary School High School Diploma, 11/ 1999 HOBBIES Singing, reading, nature walk and participating in community development programmes and charity work LANGUAGES  Swahili – Native language  English – Fluent in both speaking and writing  Mr. Samuel Mungai Managing Director REFERENCES Highland Bookshop P.O Box 426, Molo. Tel-  Mr. John Maingi Chief Executive Officer Regent Automobile Valuers P.O Box-, Nairobi. Tel-  Prof. Thomas Senaji Deputy Vice Chancellor The East African University P.O Box-, Nairobi. Tel;-