Zipporah Wanjiku Mwangi

ZIPPORAH WANJIKU MWANGI-| LinkedIn PROFESSIONAL SUMMARY Detail-oriented and proactive professional with strong experience in candidate coordination and scheduling. Skilled in interview logistics, stakeholder communication, data analysis, and process improvement. Passionate about creating seamless hiring experiences through collaboration, technology, and attention to detail. Adept at working in fast-paced environments, ensuring efficiency, and supporting managers with data-driven insights. CORE COMPETENCIES JIRA, Confluence) Data Analysis & Reporting – Tableau, SPSS, Excel Stakeholder Communication & Cross-functional Collaboration HR Compliance & Process Optimization Project Management & Workflow Coordination Training, Coaching & Knowledge Sharing EDUCATION Egerton University Bachelor of Arts in Economics & Sociology CERTIFICATIONS & TRAININGS Monitoring, Evaluation, and Learning (MEAL) – Ongoing Certificate in Financial Modeling and Valuation Analysis (FMVA) – ALX Africa JIRA and Confluence (Workflow & Collaboration Tools) Statistical Packages for Social Sciences (SPSS) Workplace Diversity, Inclusion, and Sensitivity PROFESSIONAL EXPERIENCE Senior Case Processing Assistant Church World Service | 03/2023 – Present Managed high-volume candidate documentation and case processing, ensuring accuracy and compliance. Served as the Point of Contact (POC) for scheduling and workflow coordination, supporting recruitment teams in a fast-paced environment. Conducted data analysis using Tableau and Excel, optimizing process efficiencies and improving pipeline tracking. Led training sessions for new team members, ensuring knowledge-sharing and onboarding best practices. Reviewed applicant data and generated reports to track workflow efficiencies, similar to ATS tracking. Collaborated with cross-functional teams to improve processes and resolve operational inefficiencies. Case Processing Assistant Church World Service | 10/2022 – 02/2023 Supported the end-to-end processing of applications, ensuring accuracy and compliance with organizational policies. Conducted quality checks at each stage, ensuring smooth pipeline flow and timely case movement. Maintained and updated records in START and physical files, mirroring ATS functionalities. Data Entry Specialist Supervisor Pathway Synergies Ltd | 09/2019 – 08/2021 Supervised a team, ensuring timely data entry and record management, critical for HR and recruitment tracking. Implemented Trello and Slack for workflow management, optimizing communication and efficiency. Developed reports to track and analyze department productivity, akin to HR reporting tools. Customer Service & Support Team Leader Delsco Enterprises | 06/2018 – 11/2018 Led a team of customer service representatives, ensuring smooth client interactions and issue resolution. Trained and on boarded new team members, improving team efficiency and service delivery. VOLUNTEER EXPERIENCE Sunday School Teacher Christ the King Catholic Church | 01/2018 – 02/2021 Organized and facilitated workshops, demonstrating strong presentation and communication skills. Coordinated activities and managed a class of 20+, showcasing event planning and leadership. Social Worker Mukuru Slums Development Project | 08/2016 – 11/2016 Provided training and mentorship to aspiring business owners, supporting skill development initiatives. Collaborated with a team to raise awareness and execute business training programs. SKILLS & TECHNOLOGIES Technology: Google Workspace, JIRA, Confluence, Tableau, Trello, Slack, Excel Communication & Soft Skills: Stakeholder engagement, training & onboarding, teamwork, confidentiality LANGUAGES English & Swahili