225 Hilda Street
Unit 05 Anteras Complex Contacts:-
Hatfield E- mail:-0002Skype name: zintle.nkombela
PERSONAL PROFILE
Surname:Nkombela
Name:Zintle
Identity number:-
Date of birth:24 July 1984
Gender:Female
Home Language:IsiXhosa
Other Languages:English & Afrikaans
TERTIARY QUALIFICATION
Institution:University of Johannesburg
Course studied: Bcom General (Economics and Business Management)
Duration:2006
Subjects passed:Economics 3, Business Management3,Accounting2, Commercial Law, Industrial Psychology, Human Resources, Auditing, Financial Mathematics, Business Communications, End User Computing, and Taxation
Academic Achievements: Distinctions in Commercial law
Institution:Institution of Learner Development
Course studied:Outcome based Education- US- 115753- NQF Level 5- 15 credits
Duration:2013
Registered Assessor: ETDP
Registration no: ANK381301
Unit Standards : 120382- Plan, organise and support project meetings and workshop
117111- Apply knowledge of basic accounting principles to financial services
115753- Conduct outcomes-based assessment
14353- Conduct basic financial transact
HIGH SCHOOL QUALIFICATION
Institution:Commercial Park Private School
Highest grade:Grade 12
Subjects:English, IsiXhosa, Afrikaans Mathematics, Physical Science, Travel and Tourism, and Biology
WORK EXPERIENCE
Name of company:Native Camp
Duration:March 2020-To date
Position:Online English Teacher
DUTIES
Teaching English Planned Lesson and Free- Talk
Name of company:Platinum Life
Duration:Dec 2017- To date
Position:Tele sale Consultant
DUTIES
Tele sales – Cancer Cover
Reaching required target
ACHIEVEMENTS
Second Runner premium sold year 2018 and 2019
Name of company:Hotel Express International
Duration:Nov 2016-To date
Position:Tele sale Consultant
DUTIES
Tele sales - VIP status Cards
Reaching required target
Superior Customer Services
Generating Leads
Cold calling
Name of company:IQ Academy
Duration:Oct 2012-8 April 2016
Position:Tutor
DUTIES
Student retention ( re-sales, preventing cancellations, identifying students needs)
Resolving customer queries
Using facebook for teaching and learning in distance learning environment
Creating video, podcast as supporting material for students
Assisting students with academic related problems telephonically.
Identify possible improvements in course material and/ or delivery.
Motivating students to submit assignments on time and to complete selected courses.
Track student performance and implement appropriate actions to remedy poor performance.
Keep accurate statistics and report on progress.
Assessing students Portfolio of Evidence ( Management Course)
Ensuring superior distance learning
General Administration
Name of Company- Department of Trade and Industries
Duration 2009
Position:Intern Consumer Corporate Regulated Industries(Consumer Protection Unit)
DUTIES
Promoting the compliance with the consumer protection act
Ensuring that consumer are well aware of their rights
Liaising with regulatory bodies
Implementing Strategies to promote the consumer protection bill
Encouraging business to comply with the Act
Mentored in reviewing of policy mainly Lottery and Liquor Bill
Resolving customer queries such as housing, lottery and liquor issues(Customer Services)
Handling day to day administrative duties
Conducting researches on socio economic related issues
Reports writing and taking minutes
Name of company:IQ Academy
Duration:15 Sept-
Position:Telesales Agent
Duties
Tele Sales of Educational courses
Closing deals
Providing excellent customers Services
Identifying prospective student using the leads engine
Responding to customers query accurately and timorously
Handling sales transaction telephonically
Adequate product knowledge and feature benefits
Accurate Capturing customers details
Adheres with quality assurance
General day to day administrative duties
Using sales techniques to closing sales and ensuring targets are met on monthly bases
Follow up on Customers
Implement strategies for motivation
Adherence to policies and procedure of the call centre
Projects completed
Moodle for Autochartis – Designed and uploaded content
SKILLS
Sales and Marketing
Computer literate- Ms Office, Word. Excel , Power point and Groupwise
Customer Services
Moodle
Excellent Communication
Contact Centre
Excellent telephone etiquette
Video production- camptansia
Team work and individual capabilities
Knowing your target market
Time management
REFERENCES
Mrs Kholofelo Gaobuse
Platinum Life
Contact number:-
Mrs Adele Bellingham
Aspire
Contact number:-
Ms Evelyn Masoja
The DTI
Contact number-
Mr HymorMinnaar
Aspire
Contact number: -
