ZIGFREDO Z. GARBOSA JR.
#24 Block 40 F. Martinez Ave.. Brgy. Addition Hills,
Mandaluyong City NCR, Philippines
Telephone No.: -
Skype: alexxgarbosa
LinkedIn: https://www.linkedin.com/in/ziggarbosa
Facebook: https://www.facebook.com/alexandergarbosa
Instagram: https://www.instagram.com/alexxgarbosajr
E-mail:-
Career Objectives
To be a part of a well dynamic company where I can express and develop the skills and learning I
acquired from the university and through my work experiences that offers challenge, responsibility and
personal growth.
Special Skills and System Knowledge
Customer Service:
Email Customer Support with CRMHubspot and MailChimp
English Level C1:Advance, Excellent
Communication Skills both Oral and
Written,
Proficiency in Microsoft Office
Application: Word, Excel, Outlook,
Power Point;
Website Development and Webmaster:
WordPress Website – Owner
Shopify
Other Websites Blogger, WixSite,
Nibblebit;,
Graphics and Multimedia
ADOBE Photoshop
ADOBE Lightroom
ADOBE PageMaker
ADOBE Premier
Power Director Video Editor
Others:
Office and Admin/Desk Job Related Software:
Point of Service(POS); MYOB; Oracle
System; SAP; FOXPRO;
LinkedIn - Lead Generation
Social Media Marketing – Facebook Ads
Shopify Apps – Oberlo, MailChimp
Summary Work Experiences (2005 to Present)
1. Dropshipping with Shopify Social Media Management and Marketing - Part time: February 13,
2018 to Present
2. Webmaster and Developer / Social Media Management and Marketing – Two (2) Years and
counting - Part time: June 2016 to October 2017 – Fulltime: October 2017 to Present
3. Customer/E-mail Support - Claims and Risk Management Group – Seven (7) Years and Six
(6) Months - May 2010 to October 2017
4. Internal and Branch Operations and Fraud Detection/Post Auditor –Two (2) Years and
Nine (9) Months - August 2007 to May 2010
5. Retail Sales Coordinator – Six (6) Months - October 2005 to April 2006
6. Cashier/Dining Staff – Six (6) Months - October 2005 to April 2006
Detailed Job Description and Functions
Dropshipping with Shopify with Oberlo
(Part time: February 13, 2018 to Present)
Created Shopify Online Store and Facebook (https://gents-outlet.myshopify.com)
Integrated Oberlo with Aliexpress to Dropship items
Other Apps installed and used are MailChimp and Aftership
Website Owner and Administrator / Social Media Management and Marketing
(Part time: June 2016 to October 2017 – Fulltime: October 2017 to Present)
Created and manage Wordpress.Org (Tube Site, Video Stream and Downloads) and Blogger
Website (Online Trends, News and Magazine, Tutorials, Travel) following various YouTube tutorials
only.
Applied premium themes, created unique Website Logo and banners and personalized website
overall design by applying plugins, widgets and pages.
Eventually upgraded to a Virtual Private Server (VPS) and exported all website database from
old server accommodate web traffic.
Monitors web traffic and optimized website performance using Google Analytics
Identifies, prevent errors and resolve website issues by doing online research
Writing and uploading blog posts, creating and editing article thumbnails and making online
tutorials.
Promotes website to generating daily traffic by managing various social media platforms like
Facebook, YouTube, Twitter, Instagram and Tumblr
Generates income thru selling ad space and publishing advertisements from Google Ads and
Juicy Ads, cloud sharing platforms such as Openload.co, Netu.tv, Streamcherry.com and
sharing download links using URL shortening like AdFly, Ouo.io Shorte.se
JG SUMMIT HOLDINGS INC. - Ortigas Center, Pasig City
Customer/E-mail Support - Claims and Risk Management Group (May 2010 to October 2017)
Job Description
Handles Insurance Claims from evaluation of Loss Report until settlement and ensure the
smooth flow of day-to-day Email and Phone transactions pertaining to Motor, Property,
General Accident, Personal Accident, Marine (In Land Cargo) and General Liability insurance
as reported by respective Executive Insurance Coordinators from various Business Units
across the Conglomerate.
Responsible in resolving e-mail queries of the customers and chat within TAT. Executes
interview to insured’s representative to collate initial loss details required to be able to send
preliminary loss advise to insurer and such loss requirements are met in assignment of loss
adjuster.
Detailed review of insured’s existing policy as to whether the loss is recoverable and if policy
clauses and exclusions exists to cover the loss.
Preparation of E-mail and Formal Letter of document transmittal to the insurer as well as
strict record of acknowledgement receipt of submitted documentations
Sending E-mail and formal letter of follow up (using Hubspot for Gmail to monitor email
follow ups) pertaining submission of client’s claim requirements which also include
acknowledgement of submitted valid requirements
Thorough checking of document’s validity/correctness of details, and authenticity to ensure
that claim filed are with the highest possible chance of loss recovery and input
Persistent E-mail and formal communication with the Insured and Insurer to provide feedback
regarding status of outstanding claim.
Submission of Weekly Claims Report to the Management which consist all the events and
movement of the claim from the date of loss reporting to the most recent update.
Provides accurate Annual Claims Report to the Management which serves as basis on the
computation of the insurance premium on the succeeding renewal of the insurance policy.
Establish Service Level Agreement with various service providers and make sure that customer
standards are constantly achieved.
Represent the Claims Unit in meetings with insurers, adjusters, Business Units, and other
concerned parties.
Maintains an updated system (Electronic Claims System) for faster file recovery and reports
generation as management and enterprise-wide standards
Guarantees that all deadlines and/or time-lines for claims settlement are met.
GLOBAL DOMINION FINANCING INCORPORATED - Ortigas Center, Pasig City
Internal and Branch Operations and Fraud Detection/Post Auditor (August 2007 to May 2010)
Job Description – Operations Audit
Conducts detailed audit on all reports produced by Accounting, Treasury, Collection and
Admin/Payroll Department. Undergone training thru all department for effective and
accurate auditing.
Conducts ongoing risk assessment, review of business process in all areas of operations to
come up with recommendations/corrective evaluation and provide action with the aim to
improve operations.
Ensures that all branches maintains clear policies and procedures governing access to petty
cash fund by conducting on the spot inventory audits of cash, checks, reconciliation of
receipts, a review of cash storage.. Audit reports are immediately provided to the management
which consists of comments concerning controls as performed by branch.
Daily Collection Remittance Reports are monitored on a monthly basis which involves
checking of all remitted cash handled by Treasury Department VS provisional receipt
surrendered by Collectors.
Checking of Collector’s provisional receipts are done on a daily basis to ensure compliance of
each as to schedule of remittance, proper issuance of receipts and correctness of borrower’s
details to avoid fraudulent acts.
Performs reconciliation of Borrower’s payment records to ensure transparency of all
cash/check collections made by the Collection Agency thru phone calls and field visit.
Audit of all restructuring/term adjustments of accounts made by Collection Department are
done with Borrower’s awareness to ensure that all accurateness of Collection Report presented
to EXCOM
Performs Annual Physical Inventory of company assets on all branches to safeguard company
properties.
Performs quarterly inventory of Borrower’s Post Dated Checks deposited to the Treasury
Department to avoid bounce checks and to ensure compliance of Loan Officers as to the
standard procedures of issuance of PDC
Checking and monitors all branch’s daily loan releases thru Cash Cards/ATM to ensure that all
cash loans are released to Borrower’s with approval in compliance with company policies and
procedures.
Outright MEMO preparation addressed to EXCOM and Human Resources Department for
all audit findings which includes recommendation on disciplinary actions based on Company’s
Code of Discipline.
Produce Detailed Monthly Branch Audit Report to EXCOM which consists of overall audit of
branch operation which includes recommendation on how to improve systems and procedures
for better controls and ability to monitor changes and effect corrective actions and summary
of all released MEMOs concerning Audit Findings on each branch.
Job Description – Operations Audit
Perform post audit function such as inventory of collateral documents, physical inventory of
impounded cars, pulled out assets and quarterly inventory of postdated checks
Ascertains the validity of the loan requirements and completeness as prescribed in the
company guidelines and policies
Daily checking of Loan Folders/Borrower’s Record is performed to investigate and analyze
cases such as false borrowers, agents, agencies and other fraudulent acts involving submission
of fake/invalid documentation requirements.
Making outgoing calls to veracity of information declared on loan application to possibly
detect fraud.
Outright release of MEMO/Notice To Explain to audit findings which serves as immediate
notification to EXCOM regarding any possible fraudulent acts by borrowers.
ABENSON INCORPORATED – Robinsons Galleria, Ortigas Center, Pasig City
Retail Sales Coordinator (March 2007 to August 2007)
Job Description
Performs Solution Selling of all Appliances to walk in and phone customers.
Sends Quotations to customers for bulk orders and office needs.
Prepares and analyze inventory report for monitoring of sales and requisition of item.
Processing of sale, delivery and after sales customer service.
Undergo monthly Product Trainings conducted by all consignors.
RED RIBBON BAKESHOP INCORPORATED – Shaw Blvd., Pasig City
Cashier/Dining Staff (October 2005 to April 2006)
Job Description
Performs order taking, suggestive selling, and processing of sales for dine-in and take-out
orders of walk in customers.
Receives orders thru delivery hotline and processes delivery of products.
Performs serving of short orders, and table visiting to dine-in customers.
Provides effective and courteous service to guests leading to total guest and company
satisfaction.
Education
2002 -
2006
Jose Rizal University – Mandaluyong City
1998 -
2002
Mandaluyong High School
1992 -
1998
Pedro P. Cruz Elementary School
Personal Data
Bachelor of Commercial Science Major in Accountancy
Nickname
Date of Birth
Sex
Civil Sta tus
Height
Weight
Citizenship
Religion
Languages
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Alexx
June 3, 1985
Male
Single
5’6”
130 lbs.
Filipino
Roman Catholic
English, Filipino
