ZIEGFREDA S.
LUCINICIO
your virtual assistant
CAREER PROGRESSIONS
VIRTUDESK
PROFILE
Virtual Application Processor, March 2019 to present
I help real estate clients and business
Assist clients' prospects with online application
people to be at their best and
process
maximize their productivity as I take
Perform administrative tasks based on clients' needs.
charge of additional tasks preventing
Assist with skip tracing and rental verification.
them from achieving their goal.
Help with inquiries, complaints, and suggestions to
improve application processing.
EDUCATION:
IQOR PHILIPPINES
Actma tech-vocational school
Customer Service Representative, Sept. 2016 -
Computer System Literacy
June 2017, April 2018 - January 2021
Class of 2015
Bacoor National High School
Annex
Secondary Education
Class of-
Our mission as a customer service representative
is to make sure that the client gets educated about
the services our company offers and leaves a
remarkable over–the–phone experience to them.
GENPACT PHILIPPINES
Process Associate, July 2017- April 2018
SKILLS:
Email handling
Calendar management
Social Media Management
Internet research
Data - Entry
As a process associate, we are happily working
under minimal supervision while following our
company’s guidelines. It is our responsibility to
ensure that the client was provided with the best
customer service even if it means working the
extra mile for them.
Google Workspace
Microsoft Office
Infographics @ Canva
LET'S GET IN TOUCH!
--live:milgablucinicio@gmail
.com
INTERNSHIP EXPERIENCE
PART-TIME ADMIN ASSISTANT, 2016
I took English literacy at New York English
Language Center Philippines and in the first week, I
was already considered as an apprentice for an
exclusive New Yorker Client to do basic admin tasks
such as handling inbound and outbound calls, excel,
and PowerPoint presentations. Due to that, I got
invites for BPO job vacancies and an offer to
continuously work part-time for my boss!
