Ziegfreda S. Lucinicio

ZIEGFREDA S. LUCINICIO your virtual assistant CAREER PROGRESSIONS VIRTUDESK PROFILE Virtual Application Processor, March 2019 to present I help real estate clients and business Assist clients' prospects with online application people to be at their best and process maximize their productivity as I take Perform administrative tasks based on clients' needs. charge of additional tasks preventing Assist with skip tracing and rental verification. them from achieving their goal. Help with inquiries, complaints, and suggestions to improve application processing. EDUCATION: IQOR PHILIPPINES Actma tech-vocational school Customer Service Representative, Sept. 2016 - Computer System Literacy June 2017, April 2018 - January 2021 Class of 2015 Bacoor National High School Annex Secondary Education Class of- Our mission as a customer service representative is to make sure that the client gets educated about the services our company offers and leaves a remarkable over–the–phone experience to them. GENPACT PHILIPPINES Process Associate, July 2017- April 2018 SKILLS: Email handling Calendar management Social Media Management Internet research Data - Entry As a process associate, we are happily working under minimal supervision while following our company’s guidelines. It is our responsibility to ensure that the client was provided with the best customer service even if it means working the extra mile for them. Google Workspace Microsoft Office Infographics @ Canva LET'S GET IN TOUCH! --live:milgablucinicio@gmail .com INTERNSHIP EXPERIENCE PART-TIME ADMIN ASSISTANT, 2016 I took English literacy at New York English Language Center Philippines and in the first week, I was already considered as an apprentice for an exclusive New Yorker Client to do basic admin tasks such as handling inbound and outbound calls, excel, and PowerPoint presentations. Due to that, I got invites for BPO job vacancies and an offer to continuously work part-time for my boss!