Zia Ali Jafari

ZIA ALI JAFARI House # 275, Khayaban-e-Zafar Housing Society, Adjacent University of Lahore, Lahore Mobile:-,-- Indus Hospital Muzaffargarh Campus (6th Mar,2024 till date) Head of Operations: As Head of Operations, I am responsible to handle all the Non Clinical Departments of the hospital including Operations, Administration, Customer Relations, Procurement, IT, Maintenance, Safety & Security, Reception, House Keeping, Travel & Accommodation, Bio-Medical, Nutrition & Food Department. Beside this I am active member of Fraud & Ethics Committee, Procurement Committee, Infectious Control Committee, Human Resource Committee and Medical Directorate Committee. Indus Hospital Muzaffargarh is 400 bedded Hospital operational from 2014 having 24 departments including Gynecology, PEADs, Cardiac, Urology, Nephrology, Ortho, Dentistry, etc Indus Hospital Muzaffargarh has state of the art Diagnostic Center having 1.5 Tesla MRI, 64 slice CT scan etc. It has excellent Pathology Lab having Fully Automated Chemistry Analyzers, Hematology Analyzers, PCR Lab having COVID PCR facility as well. Al Razi Hospital (Healthcare) (1st May,2022 till 28th Feb, 2024) Director Marketing & Sales, Operations, HR, Administration, and Business Development: As Head of the institute, I am responsible to handle all the Technical Department including OT, ICU, IPD, Pathology Lab, Radiology, Clinics, Infection Control and Quality Control Department and Non-Technical departments including Operations, Business Department, HR, Administration, Marketing, Procurement, Franchise Development, Finance & Accounts, IT, Collection Centers, Pick up points and Corporate Sector. Al Razi Hospital is 50 bedded hospital situated in the center of Lahore, Gulberg. Dr Essa Laboratory & Diagnostic Center (2nd May,2020 till 30th April, 22) Head of Punjab (Head of Marketing & Sales, Operations, HR, Administration & Business Development): As Head of Punjab, I was responsible to handle Business Development, Marketing, Procurement, Franchise Development, Operations, Administration, Finance & Accounts, HR, IT, Technical Department, Quality Control of the Lab, Diagnostic, Collection Centers, Pick up points and Corporate Sector. Hameed Latif Hospital Laboratories (1st April, 2019 till 30th April, 2020) GM Business Health Services: As GM Health Services, I was heading Marketing & Sales and Business Development of the Hameed Latif Hospital. Developed 50 Lab Collection Centers/Franchises in Lahore, Faisalabad, Multan, Sargodha, Renala and Okara. I was responsible to handle all the Operational, Human Resources, Administrative, Marketing, Business Development Retail & Corporate, IT, Finance & Accounts, Procurement, Franchise Development, Sample handling through Couriers/Riders, Compliance, etc I was responsible to handle all the matters with Govt Agencies including Punjab Health Care Commission, Health Department etc. I was responsible to handle all compliance matters with Franchise Collection Centers and was responsible to ensure compliance across all Lab related SOPs from Sample Collection to report delivery. I was responsible to build relations with Corporate / Companies and get business. I was responsible for brand promotion activities on Social Media, Print Media and other mediums. I was responsible to handle press release from agencies I was responsible to liaison with External Agencies for effective marketing and promotion activities. I was responsible to organize events, launching of services and marketing campaigns. I was responsible to build relations with Media and other Medical Professionals in the market. Chughtais Lahore Lab, Pakistan (Clinical Laboratories: 22nd Dec, 2010 to 31st March, 2019) Country Head (1st December, 2016 to 31st March, 2019): As Country Head, I was heading Business Development, Sales & Marketing, Operations, Compliance, Administration, IT, Finance & Accounts, HR, Procurement, Training, Maintenance and Customer Relations Department of Chughtais Lahore Lab (Pvt) Ltd company operated centers and Franchises. Senior Deputy General Manager (1st July, 2014 to 30th November, 2016): As Senior Deputy General Manager I was heading Sales & Marketing, Operations, Compliance, Administration, IT, Finance & Accounts, HR, Procurement, Training, Maintenance and Customer Relations Department of Chughtais Lahore Lab (Pvt) Ltd company operated centers and Franchises. Deputy General Manager (1st July, 2013 to 30th June, 2014): As Deputy General Manager I was heading Operations, Compliance, Administration, IT, HR, Training, Maintenance and Customer Relations Department of Chughtais Lahore Lab (Pvt) Ltd company operated centers and Franchises. Assistant General Manager (April, 2011 to 30th June, 2013): As an Assistant General Manager, I was heading Operations, Compliance, Administration, IT, HR, Training and Customer Relation Department of Chughtais Lahore Lab (Pvt) Ltd company operated centers and Franchises. Responsibilities as Head of Sales, Business Development & Marketing Provide direction to the Sales and Marketing Departments Identify and meet sales opportunities, and strategically sell all Chughtai Lab offering into prospective consultants and patients Identify and build company agreements to secure cost effective client revenues for the affiliate network Build relations with Media Industry. Work closely with the members of the Sales team to ensure the most effective use of resource is upheld to meet targets and objectives across sales Collaborate with different stakeholders to meet sales objectives Build key relationships and secure deals for the Chughtai Lab network through targeted relationship building and networking Develop, grow and accurately report the affiliate Sales pipeline and opportunities to Chughtai Lab management Team management - coach and train your team in-line with company and HR objectives, carry-out regular development conversations and performance reviews Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising programs; developing field sales action plans. Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share. Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development. Provides information by collecting, analyzing, and summarizing data and trends. Protects organization's value by keeping information confidential. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplishes marketing and organization mission by completing related results as needed. Responsibilities as Head of HR & Training Administer compensation, benefits and performance management systems, and safety and recreation programs. Identify staff vacancies and recruit, interview and select applicants. Allocate human resources, ensuring appropriate matches between personnel. Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits. Perform difficult staffing duties, including dealing with under staffing, refereeing disputes, firing employees, and administering disciplinary procedures. Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes. Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements. Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations. Analyze training needs to design employee development, language training and health and safety programs. Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates. Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices. Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization. Conduct training sessions with staff regarding organization policies and procedures. Conduct exit interviews to identify reasons for employee termination. Investigate and report on industrial accidents for insurance carriers. Represent organization at personnel-related hearings and investigations. Negotiate bargaining agreements and help interpret labor contracts. Prepare personnel forecast to project employment needs. Prepare and follow budgets for personnel operations. Develop, administer and evaluate applicant tests. Oversee the evaluation, classification and rating of occupations and job positions. Study legislation, arbitration decisions, and collective bargaining contracts to assess industry trends. Develop and/or administer special projects in areas such as pay equity, savings bond programs, day-care, and employee awards. Provide terminated employees with outplacement or relocation assistance. Contract with vendors to provide employee services, such as food service, transportation, or relocation service. Responsibilities as Head of Operations Ensuring that all the CLL Centers should open and close as per approved timings. Ensuring the monitoring of CLL Centers through Regional Managers. Ensuring business development as per target allocation from Director Operations. Ensuring the smooth working of all CLL centers including Franchisees through Regional Managers. Ensuring and monitoring the maintenance & cleanliness of centers all the time. Ensuring the daily deposit of cash from Centers to Bank and Head Office. Ensuring that no expiry item should be present at center. Ensuring the proper maintenance of documents at centers including Attendance Register, Stock Register, and Patient Register etc. Monitoring the expenses of centers as per approved limits. Building capacity of Regional Managers. Ensuring that staff at centers should follow dress code policy. Writing job description and keeping them up-to-date. Assessing the training needs, organize and recommend trainings. Addressing employee’s related issues, incidents, complaints and inquiries. Ensuring the coordination with other HODs to run Operations Department efficiently. Ensuring the provision of Human Resource at Centers as per need. Ensuring compliance on waste management SOPs as per policy. Ensuring compliance on Dress Code as per policy. Responsibilities as Head of Administration To plan, coordinate, direct, and supervise support services. Set goals and target deadlines for the Admin department. Plan, administer and control budgets for contracts, equipment and supplies. Perform financial tasks such as estimating costs, and preparing and managing budgets. Analyze internal processes and recommend and implement procedures or policy changes to improve operations. To get knowledge of law, legal codes, court procedures, precedents, government and local government regulations. Establishing and maintaining interpersonal relationships with all departments of the company and hence coordinate with other departments to ensure that services are provided in an efficient and timely manner. Developing constructive and cooperative working relationships with government / local government / agencies/companies/organizations and maintaining them over time. To conduct regular sessions of Admin support staff to teach them support procedures. Recommend changes that could improve service and increase operational efficiency. Event management & plan, infrastructure arrangement, dealing with the vendors and making sure that the event is successful. Develop direct relationships with all department heads for better understanding. Demonstrates ability to interact and cooperate with all company employees. To ensure the maintenance of Head Office assets and their maintenance log. To supervise the allocation of duties and movement of staff. To ensure cleanliness and upkeep of Head Office. To deal with transport matters including maintenance, cleanliness, record/files, of vehicles, Log Books, vehicle movement register and assignment of duties to drivers as required. To coordinate repair of office building and office machines. To ensure timely distribution of payments/cheques to all relevant parties. To ensure and monitor the administrative functions of the centers To ensure and monitor the security issues at head office and centers. To supervise travel arrangements. To negotiate and assist Lease agreements for offices and campuses. To supervise and coordinate all protocol duties at Head Office. Responsibilities as Head of Procurement Ensuring that purchasing policies and procedures are observed throughout the organization Managing and controlling all the company’s external suppliers. Ensuring that purchases are bought at the most competitive price and delivered on time. Establishing strategic relationship with the key suppliers. Identifying new suppliers agree terms and negotiate supply agreement where appropriate, including discount structures and volume rebates. Continually improve purchasing methods and drive down external spends. Control purchasing department budget. Responsibilities as Head of IT Administer, monitor and ensure that IT Department should provide relevant support to the Operations Department so that it can perform efficiently. Responsibilities as Head of Finance & Accounts To develop execute and monitor the financial and operational strategies / activities. To manage financial and operational controls of the company including various functions like Accounts, Finance and Administration. To develop strategic working relationship with all stakeholders. To supervise monthly tax returns, daily bank position and petty cash balances and also deal with other accounts and financial Matters. To do cost budgeting and forecasting. To coordinate with internal auditors. To coordinate with the external auditors for annual audit. To manage company's financial accounting, monitoring and reporting systems. To deal with banks for arranging credit limits. Responsibilities as Head of Risk & Compliance Developing a compliance programme that ensures all regulatory, legal and procedural aspects are addressed in letter and in spirit, in order to minimize legal and regulatory risks. Devising a compliance system and programme that reduces risks of policy non-compliance and mitigates and prevents all risks especially related to credit, HR, finance, operations and other key aspects. Ensure the monitoring and implementation of labour laws effectively. Ensuring that all the departments are working according to the policies & procedures and are fully equipped to perform their functions. Ensuring proper and effective compliance of policies related to all functions of Chughtais Lahore Lab like Operations, IT, Finance, Accounts, HR, Admin and Internal Audit. Representing Compliance Department at different forums like Quarterly meetings and management meetings. Identifying the risk of the organization and take appropriate measures to reduce it. Building synergy with Internal Audit Department. Ensure that organization’s operations are in compliance with Prudential Regulations, provisions of existing laws and regulations and the organization’s own policies and procedures. Assess the effectiveness of the compliance program and continuously improve it through establishing, monitoring and reviewing methods. Supervise implementation of compliance plan and prepare an annual report on compliance with the laws and regulations. Ensure guidelines for "KYC" and Anti Money Laundering Laws and regulations are enforced. Ensure that all staff and management are clearly motivated and trained and that they are driven towards strengthening the compliance framework of the organization. Perform other functions relating to compliance that may be assigned by Head of Risk Management & Compliance. Responsibilities as Head of Customer Relation Department As Head of CRD, I was responsible to make sure that all the customers should be handled with care and every complaint should be properly addressed and business should be developed as per plan: Lead the marketing / business development team placed in different locations in order to monitor their targets and to help them achieve goals Responsible for new business development for English, Business Support Skills and Service Sector Manage client relationship through all phases of the advertising campaign Responsible for providing customer information, forecasts and reports Plan and implement marketing strategy, including advertising and PR Plan and execute the marketing strategies and campaigns with approval from the management Liaise and build relationships with customers and maintaining contacts with them Responsible for designing and developing marketing plans to meet the organization's objectives while keeping in mind the product life-cycle and market requirements along with consumer needs Ensure the proper training of CROs as per business requirement. Kashf Foundation, Lahore, Pakistan (Micro Finance Institution: May, 2003 to Nov, 2010) Manager Compliance, Risk and Administration: As Manager Compliance, Risk & Administration I was responsible for the followings: Responsibilities as Manager Compliance & Risk: Establishing a compliance programme that ensures all regulatory, legal and procedural aspects are addressed in letter and in spirit, in order to minimize legal and regulatory risks. Devising a compliance system and programme that reduces risks of policy non-compliance and mitigates and prevents all risks especially related to credit, HR, finance, operations and other key aspects. Overseeing all aspects of the compliance function including regular compliance programme, whistle blowing, complaint resolution and CPC. Ensure the monitoring and implementation of labour laws effectively. Ensuring that all area controllers down the line have respective job descriptions and are fully equipped to perform their functions. Formulating a regular training programme for area controllers and undertaking regular policy and compliance refreshers to ensure timely and effective compliance of all policies in the branches. Overseeing the daily, weekly, monthly work plans of Compliance Officers and ensuring that they follow good and sound practices in performing their duties in the field by regular spot checks and field visits. Preparing regular compliance department plans, budgets and reports, and undertaking strategic analysis of key policy level gaps and risks and recommending changes. Ensuring proper and effective compliance of policies related to all functions of Kashf Foundation like Operations, IT, Finance, Accounts, HR, Legal, Business research and Development, Admin and Internal Audit. Representing Compliance Department at different forums like Board meetings, presentations, performance analysis, Budget Preparation etc. Identifying the risk of the organization and take appropriate measures to reduce it. Building synergy with Internal Audit Department. Leading a team of 32 Compliance Officers all over Punjab and Karachi. Responsibilities as Manager Administration: Overall responsible for all administrative activities of the company. Review and approve/recommend administrative planning and periodic budgets submitted by Assistant Administration Manager and relevant administrative staff. Ensure that proper budgetary controls (Administrative function only) are in place including reports showing budget variances with actual activities, analysis for reasons of these variances, identification of overcharged or high cost items or overheads etc. Ensure proper and effective compliance of administrative policies and procedures as defined in this manual and management from time to time. Review prevailing administrative policies and procedures and recommend changes/amendments therein, if any. Co-ordinate and supervise Regional, Area and Branch Managers for looking after Regional, Area and Branch administrative functions. Co-ordinate and liaise with departmental heads of other departments in order to make administrative function more active and functional. Perform his duties as Secretary of Purchase Committee. Co-ordinate all the activities of Purchase committee including meeting arrangements, preparation of meeting agenda and its circulation thereof, take and maintain minutes of committee meetings etc. Ensure that Purchase function is performed in transparent manner and conflict of interest is properly managed. Review and recommend Vendor Evaluation Form for selection of new vendor in approved vendor list of the company. Ensure that all necessary pre-requisites of Vendor Evaluation are fulfilled including market survey, quality assurance, vendor interview etc. Ensure that all vendors of the company are properly appraised after a specific period for continuance as vendors or termination of contract. Negotiate the terms of contract with the vendors and sign the contract. Ensure that proper service level agreements are negotiated and signed with the suppliers and contractors of equipments and assets of the company. Ensure that office facilities are properly managed at all offices of the company according to the policies and procedures as defined in this manual. Review vehicle maintenance and management budget submitted by Admin Associate (Fleet Management) and recommend for approval. Negotiate terms of contract with workshops all over Pakistan and fuel stations/companies for maintenance and fuelling of company vehicles and sign contracts thereof. Ensure proper compliance of vehicle maintenance and management policies and procedures as described in this manual. Represent Administration Department at different forums like Board meetings, presentations, performance analysis, Budget Preparation etc. Appraise administrative staff on periodic basis for their performance and includes annual appraisals. To supervise transport matters including maintenance, cleanliness, log book and insurance. Ensure the travel arrangements of the staff as per grade and policy. Ensure the liaison with Government Departments and related organizations. To supervise and coordinate all protocol duties at Head Office. Responsibilities as Internal Auditor & Senior Internal Auditor: Develops and updates audit programs and checklists; plans and monitors audit work schedules; and develops and recommends implementation of forms, systems, and procedures to carry out responsibilities and accomplish goals of the Internal Audit Service. Over all responsible to conduct internal audit (Branches & HO) as per 6 monthly plan. Over all responsible to assist Manager Internal Audit to prepare six monthly plan for Internal Audit Department. Over all responsible to formulate audit techniques as per new policies and procedures. Over all responsible for the training of Internal Audit Staff. Assist, Manager Internal Audit to prepare budget for the internal audit department. Overseeing and monitor the work of Audit Assistant during audit. Identifying the risk (Credit, HR, Documentation and Cash) during the audit. Assures follow up of audit findings to ensure adequacy and timeliness of correction. Performs special audit-related projects as assigned. Coordinates audit activities with other departments to secure resources needed to evaluate programs and conduct audits. Confers, advises, initiates, and coordinates with other departments about policies and procedures. Responsibilities as Chief Security In charge: Over all responsible for the security of staff Over all responsible for the security of Head Office/Branches. Over all responsible for maintaining security guards at branches. Ensure effective & efficient management and day to day operations of security activities such as equipment safety & security, inventory/assets security measures, hiring and following up on outsourced services for security guards. Ensure implementation of the company's security policies, procedures, programs, and systems for visitor control, employee identification, and safeguard of the organization’s facilities, equipment, and materials, in order to ensure personnel and property protection. Lead, direct, evaluate, and develop a team of paraprofessionals of security to ensure that security related activities are completed on time, according to established standards, and within established budgets. Ensure Reporting and Analysis of assigned domains related activities such as security vendor, equipment maintenance and related costs. Ensure proper monitoring and execution in case of emergency or evacuation situation across all the organization’s locations as and when required. Ensure smooth and timely processing of payments/invoicing of related domains as per defined SOPs. Ensure good working business relationship with government security & law enforcement agencies. Monitoring of CCTV cameras Directorate of Workers Education (DWE) Islamabad (March, 2000 to March, 2003): Assistant Project Manager Main responsibility was to assist Project Manager for the completion of project including Finance & Accounts, HR, Operations, IT, Procurement, etc Personal Information: Education:MBA (Finance) Hajvery University -) Domicile:Lahore, Punjab Marital Status:Married with 3 kids Reference: Ms Roshaneh ZafarManaging Director, Kashf Foundation Dr Suhail RanaChief Executive Officer, Al Razi Healthcare