Zhyle Wheyven Bancog

ZHYLE WHEYVEN C BANCOG , CB VIRTUAL ASSISTANT SPECIALIST PROFESSIONAL PROFESSIONAL SUMMARY SKILLS Customer Service - 3 years Administrative Support - 3 years Data Entry / Reporting / Research - 3 years Email Management / Marketing - 3 years Social Media Management - 1 year Calendar Management / Appointment Setting - 3 years Phone Support - 1 year As a proactive virtual assistant with comprehensive training in administrative tasks , appointment setting, research, and email management I aim to streamline administrative processes by reducing task completion time by 20% and enhance customer service response times to increase overall customer satisfaction ratings PROFESSIONAL by 15%. SOFTWARE PROFICIENCIES EXPERIENCE SALES SUPPORT ADMINISTRATOR FEBRUARY 2024- JANUARY 2026 SYDNEY AUSTRALIA Managed 200+ emails weekly, coordinated 25+ calendar events per month, and organized 300+ documents for efficient file management and data entry. Responded to 100+ client inquiries weekly via email/chat, resolving 90% of issues within 24 hours and maintaining a 95% customer satisfaction rate. Scheduled 20+ social media posts monthly, monitored engagement to increase followers by 25%, and created content that boosted interaction by 30%. Conducted research on 50+ topics weekly, compiling findings into detailed reports to support decision-making and project planning. Project Coordination: Assisting in project planning, tracking progress, and coordinating with team members to ensure timely completion of tasks. Microsoft Office Google Workspace Video Conferencing Tools Simpro Quickbooks ConnectWise Canva ChatGPT Asana CRM Accounting Software - SAP GENERAL VIRTUAL ASSISTANT CLIENT INDUSTRIES Marketing and Advertising Construction and Plumbing IT Finance and Accounting CONTACT FEBRUARY 2022 - MAY 2023 EDMONTON CANADA Provide comprehensive administrative support to clients, including managing calendars, scheduling appointments, and organizing meetings. Accurately enter and organize data, maintain databases, and create and manage spreadsheets to streamline operations and improve efficiency. Support project management activities, such as setting up project timelines, monitoring progress, and facilitating communication among team members. ACCOUNTING INTERN JANUARY 2023 - APRIL 2023 TALISAY CEBU Assisted in preparing financial statements by organizing and recording financial data with accuracy and attention to detail. Supported AP/AR processes, ensuring timely and accurate recording of invoices, payments, and collections. Maintained the general ledger and performed financial analysis to identify trends and support informed decision-making. INFO -Cebu City Philippines - - EDUCATION UNIVERSITY OF SAN JOSE RECOLETOS BS IN MANAGEMENT ACCOUNTING CEBU CITY Graduated with Cum Laude Excellence Active member of the Junior Philippine Institute of Accountants -