Zhiella Turingan De Jesus

Zhiella Turingan-de Jesus Zinnia Towers, 1211 EDSA, Balintawak, Quezon City 1105 |- |- Key Skills and Competencies · · · · · · · Ability to multitask and work under pressure Ability to interact and communicate at all levels of an organization with efficiency and resourcefulness Handles tasks from conceptualization to execution, monitoring, and completion with ease Excellent typing and communication skills Experience in using Microsoft Office Suite including Outlook, Word, and Excel Experience in Event Planning and Coordination Certified Lean Six Sigma White Belt Experience F​REELANCE​ O​N​-​THE​-​DAY​ E​VENT​ C​OORDINATOR​| N​OVEMBER​ 2019 - P​RESENT · Acts as a Bridal Assistant who is trusted to take care of the bride, communicate to and for her to manage her stress level, keep the day's schedule on track, bring the right items to the wedding ceremony and reception, and help with any issues that may arise on the wedding day. · Helps control the event from start to finish and ensures the event runs smoothly, efficiently and handles any crisis that may arise. · Coordinates with other suppliers that include the venue, caterer, stylist, etc, to ensure the event goes as planned. F​REELANCE​ V​IRTUAL​ A​SSISTANT​ | F​EBRUARY​ 2019 - P​RESENT Email Management · Draft and send email messages detailing upcoming Training availability to client list. Reply to email inquiries and follow up. · Create trackers to keep tabs on client status and ensure proper follow-through. F​REELANCE​ V​IRTUAL​ A​SSISTANT​ | O​CTOBER​ 2019 - J​ANUARY​ 2020 Shopify Product Lister · Post high-quality Shopify listings for high-end bags, wallets and purses via eBay, Tradesy, LePrix, Rebag and 1stDibs. E​XECUTIVE​ A​SSISTANT​ ​TO​ ​THE​ VP ​OF​ O​PERATIONS​ | SYKES | A​UGUST​ 2015 – O​CTOBER​ 2018 Staff Functions: · Administrative Management - Run the day-to-day requirements for the whole business unit, within acceptable service level. · Expense Management - Process invoices, expense forms, reimbursements, and liquidation requests. · Project Management - Handles tasks from conceptualization to execution, monitoring, and completion · · · · (audits & account initiatives), and logistics set up (events and client visits), that are required by the Operations Directors and Senior Management team. Travel Management - Obtain price quotes, book and confirm flights, accommodation, transportation for meetings, trainings, conferences, and events. Calendar & Meeting Management - Coordination and booking of meetings including recording, transcribing, and distribution the minutes of meetings. Create and maintain the necessary database for information for day-to-day activities. Act as a Safety Officer in case of emergencies. Decision-Making Functions: · Process Improvement - Give feedback and recommendation to Management Team regarding general administration processes, which improves process effectiveness and generate cost efficiencies. · Strategic Planning - Participate in the Strategic Planning process of the business unit, and accurately note minutes of the meeting to track the completion of each action item, including Executive Admin functions. Image Building Functions: · Influence - Create an impact to other departments by constantly communicating with them on behalf of the Business Unit, and Branding Team. · Initiative - Suggest and promote various initiatives and programs to ensure compliance with strategic balance scorecard requirements. S​UPERVISOR​, T​RAINING​ & Q​UALITY​ | S ​ YKES​ | M​AY​ 16, 2014 – A​UGUST​ 2015 Training & Quality: · Manage all training classes - New hire, upskill or refreshers trainings - facilitated 3 Trainers, 7 Quality Coordinators, 1 English Coach, and 1 LEAP Champion · Coordinate and schedule all production requests for trainings including accesses. · Manage Support Team assignment, scheduling, and plotting of training venues. · Lead Quality Call Calibrations to identify opportunities and properly execute Training and Coaching Plans. · Create Performance Appraisals for the Support Team. · Create incentive documents for any new rollouts. · Attend, and at times, lead client calls based on need. · Coordinate with Admin, Facilities, IT and other support groups to support business needs. · Main Account POC for Training Room reservation. · Main Account POC for Leadership Training coordination with Training & Development. · Maintain locker assignments for the trainees. HR and Recruitment: · Serve as account point of contact for Recruitment in pooling for headcount. · Lead interview for Training and Quality personnel hiring. · Closely coordinate with HR in drafting/serving Coaching Logs and Disciplinary Action Memos for agents under training and attends admin hearings to represent Training Team. Page 2 · Oversee compliance in Company Requirements and closely coordinates with Compliance and Sourcing Teams. · Attend recruitment activities to gather more applicants. A​GENT​ T​RAINER​, T​ECHNICAL​ / L​EAD​ T​RAINER​ | SYKES | O​CTOBER​ 22, 2010 – M​AY​ 15, 2014 Training: · Manage 12 trainers who facilitate training classes with various LOBs. · Manage all training classes: New hire, upskill or refreshers trainings. · Coordinate and schedule all production requests for trainings and accesses. · Manage trainer assignment, scheduling and plotting of training venues. · Create Performance Appraisals for trainers. · Send consolidated reports to all on-shore managers and directors. · Attend, and at times, lead client calls based on need. · Draft commission grid for the Training Team. · Coordinate with Admin, Facilities, IT and other support groups to support business needs. · Main Account POC for Training Room reservation. · Main Account POC for Leadership Training coordination with Training & Development. · Maintain locker assignments for the trainees. HR and Recruitment: · Lead Weekly Account Recruitment Call. · Account POC for Recruitment in pooling for headcount. · Lead interview for Training and Quality personnel hiring. · Closely coordinate with HR in drafting/serving Coaching Logs and Disciplinary Action Memos for agents under training and attends admin hearings to represent Training Team. · Oversee compliance in Company Requirements and closely coordinates with Compliance and Sourcing Teams, and attends HR hearing based on background check results. · Attend recruitment activities to gather more applicants. Product Trainer | SYKES | June 1, 2005 - October 21, 2010 Customer Service Representative | SYKES | September 20, 2004 - May 30, 2005 Level 1 Customer Service and Inbound Telemarketer (English)| SYKES | June 1-September 19, 2004 Level 1 Customer Service and Sales Representative Support(English)| SYKES | September 15, 2003 - May 31, 2004 Education B​ACHELOR​ ​OF​ S​CIENCE​ ​IN​ P​HYSICAL​ T​HERAPY​ | 2003 | F​AR​ E​ASTERN​ U​NIVERSITY​ - D​R​. N​ICANOR​ R​EYES​ M​EDICAL F​OUNDATION · Philippine Physical and Occupational Therapy Board Examination – August 2003 License Number:- · Test of English as Foreign Language – October 11, 2004 – passed/expired Page 3 · Test of Spoken English – October 11, 2004 – passed/expired · Foreign Credentialing Commission for Physical Therapists – accredited/expired Character References Erick Carcamo VP of East Asia Operations Majorel- Edward Castro Sr. Vice President, Country Head AffinityX- Adam Hachey Country manager TSA- Page 4