Zheila Hasmin T. Pancho

ZHEILA HASMIN PANCHO PROFESSIONAL PROFILE CONTACT -- SKILLS Teamwork Time Management Leadership Verbal & Written communication Sales Expertise Staff Management Closing Strategies Product & Service Sales Relationship Building & Management Assistant Sales Manager with demonstrated record of success as Sales Team Leader with exceptional relationship-buildingskills. Persuasive communication style and motivational approach. Highly experienced with Sales market and proven talent in learning new products, services processes quickly. Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. offering keen attention to details and strong decision making skills to manage multiple, concurrent tasks. Self motivated work ethic to perform effectively in independent or team environments. Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering two years of experience providing quality administrative support to clients. To seek and maintain full-time / part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills. Verbal & Written communication Goals & Performance Sales Goals Administrative Works Documentation Skills Complex Negotiation Cold Calling Lead Generation Phone Communication Email Communication Outbound Sales Virtual Assistance Telemarketing Email Communication Skype, Slack Multi Task WORK EXPERIENCE Swiss Solutions Virtual Assistant April 2022 up to present Managed CRM Input, CRM used XENCALL & CONVOSO Conferred with customers by telephone, chat or email to provide information. Analyzed and complied data to prepare comprehensive reports for management Answered and screened calls to provide information, schedule appointments and take detailed messages Cold Calling Lead Generation Checked with REDFIN, ZILLOW, TRULIA, and REALTOR.com the prices of the property that a client is selling. SOFTWARE XENCALL & CONVOSO LANGUAGE English EXPERTISE Key Account Management & Leadership Excellent Client Relationships People Management Financial needs analysis of client's profile End to end recruitment process Developing financial advisors Cold Calling Multi Tasking Telephone Etiquette CAREER ACHIEVEMENTS Financial Needs Analysis Master for Quarter 1 of 2019 (FNA MASTER) Qualifier for Quick, Starter and Sprinter Contest Top Unit Head in case count for the month of 2019 Top unit head in case count for September 2019 EDUCATIONAL BACKGROUND Graduated in Bachelor of Science and information in Computer Science- SM DEVELOPMENT CORPORATION International Property Specialist Feb 2021 - July 2022 Engaged with customers to build rapport and loyaty Sell Pre-selling condominiums Interview clients to determine what kind of properties are the seeking. Contacting clients by phone to arrange for the presentation of the project Prepare documents such as presentation contracts, purchase agreements, closing statements, deeds and leases. GREYLOCK SERVICES Telesales Representative Sept 2020 - March 2022 Displayed excellent sales skills and understanding at how to leverage abilities to excel quotas Completed daily cold calling and outreach to build sales pipeline Handled high volume telemarketing operations with expert use of CRM software and computer dialing Escalated concerns or advanced problem calls to management staff Delivered scripted sales talks to customers reached via manual and automatic dialing systems Overcame objections using friendly, persuasive strategies Called prospective customers in designated market area to qualify leads Built relationships to customers using strong persuasion and active listening skills AXA PHILIPPINES INC AGENCY RECRUITMENT & DEVT MANAGER January 2019 - February 2021 Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments Followed up with notable applicants sourced via industry specific pipelines, events and job fairs Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates Developed recruiting strategies to identify qualified candidates and build network Studied job descriptions and qualifications to determine applicant requirements Briefed new hires on essential job information, such as company policies, employment benefits and job duties Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview process to identify qualified candidates BPI PHILAM LIFE ASSURANCE CORPORATION Bancassurance Sales Executive June 2018 - January 2019 Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas Conducted annual reviews of existing policies to update information Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations Met with customers to provide information about available products and policies Determined financial needs by assessing existing coverage and aligning new products and services with long term goals Calculated premiums and established payment methods for sales Worked with customers to understand needs and provide excellent service. Developed and maintained courteous and effective working relationships SUNLIFE OF CANADA PHILIPPINES, INC Financial Advisor August 2013 - December 2015 Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes Helped individuals and families build and execute wealth management strategies based on unique goals and objectives Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans Kept client financial plans optimized for current market trends and economic conditions Guided clients through compiling important financial histories and documentation for evaluation Expanded customer base through community outreach and strategic business partnerships SM DEVELOPMENT CORPORATION Assistant Sales Manager March 15, 2011 - May 30, 2015 Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings Held meetings with director to identify techniques to overcome sales obstacles Forecasted sales and established processes to achieve sales objectives and related metrics Modeled strong negotiation skills to help team members close tough deals with lucrative clients Developed monthly team action plans and monitored progress Used microsoft excel to keep track of sales team performance metrics Identified and hired exceptional candidates to fill key sales roles and strengthen revenue development Hired, trained and motivated sales and marketing professionals Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues Managed and developed sales team Trained new associates in successful sales and performance strategies POLARMINES REALTY VENTURES, INC Business Associate January 2008 - January 2011 Engaged with customers to build business relationships Sell pre-selling condominiums Interview clients to determine what kinds of properties they are seeking Contacting clients by phone to arrange for the presentation of the project Prepare documents such as representation, contracts, purchase agreements, closing statements, deeds and leases Promote sales of properties through advertisements, open houses, and participation in multiple listing services EPLDT VENTUS Customer Service September 2006 - September 2007 Sought out extra training opportunities to enhance customer relationship management abilities Attended telephone skills and program information training sessions to boost aptitude Achieved high satisfaction rating through proactive one-call resolutions of customer issues Researched issues through identification of similar past problems and recommended most appropriate solution Escalated complicated customer account issues to supervisors and held desk workers Addressed escalated customer service issues sent from sales and service teams to save customer relationships