Zhanna Bets

-, --Nationality: UKRAINE Zhanna Bets SUMMARY OF QUALIFICATIONS A friendly and customer oriented professional with exceptional multitasking skills. Excellent in listening to customer needs. Able to solve problems and can work under pressure. Now ready for new challenges, and seeking a suitable position with a reputable and exciting company. WORK EXPERIENCE INKAS VEHICLES LLC HR Assistant / Office Admin https://inkasarmored.com November, 2018 – May 2019 • Coordinating office activities and operations to secure efficiency and compliance to company policies • Supervising administrative staff and dividing responsibilities to ensure performance • Keep stock of office supplies and place orders when necessary • Assisting with day to day operations of the HR functions and duties • Providing clerical and administrative support to Human Resources executives • Compiling and updating employee records (hard and soft copies) Dimensions International, Dubai, UAE HR Assistant http://bim.dimensions-int.com May, 2018November, 2018 • Posting job ads and organizing resumes and job applications • Scheduling job interviews and assisting in interview process • Ensuring background and reference checks are completed • Obtain new employment visas / work permits for all expatriate employees • Monitor and renew employee residence permits • Orienting new employees to the organization (setting up a designated log- in, workstation, email address, etc.) • Enter employment data into computer database ERAM MENA FZCO http://eram-mena.com/ Dubai, UAE Office Administrator December 2017 - May 2018 • Coordinating office activities and operations to secure efficiency and compliance to company policies • Maintain Finances, Bookkeeping for all expenses • Manage phone calls, correspondence (e-mail, letters, packages etc.) • Track stocks of office suppliers and place orders when necessary • Follow up payments with clients and suppliers • • Assisting in purchase orders and invoicing Attends workshops and conferences when requested Planet Tours and Safaris subsidiary of “Planet Group” http://planettours.co/ Sales Executive – Leisure department • • • • • • • Interacting with guests and potential guests directly to provide consistently high-quality travel services to sell tourism packages and attractions in the 4* and 5* star hotels of Dubai. Responsible for maximizing sales and reaching targets. Handling customer complaints and concerns Counseling clients on terms and conditions of the tour e.g. cancellation policies Checking availability, book reservations and send out confirmation notices Process payments and refunds Maintaining a database of customer calls, their needs and requirements Dubai, UAE July 2016 – September 2017 Pullman Dubai Jumeirah Lakes Towers – Hotel and Residence Executive lounge hostess/ agent • Meet, greet and direct Guests who enter Executive lounge. • Ensure a very high level of customer service is constantly maintained. • • • • • • Verify if the guest is entitled to Club Executive facilities. Ensure that the buffet is replenished at all times. Offer all new guests a lounge / buffet orientation. Explain the Lounge privileges. Attend and anticipate guest needs prior, during or after their stay. Completing closing duties, including restocking items, making reports. Dubai, UAE March 2015 – April 2016 Club Hotel Belpinar 4* Hostess • • • • • • Greet guests, provide with menus. Inspect dining and serving areas to ensure cleanliness and proper setup. Speak with patrons to ensure satisfaction with food and service, and to respond to complaints. Receive and record patrons' dining reservations. Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed. Inform patrons of establishment specialties and features Beldibi (Antalya), Turkey April 2014 October 2014 (finished contract) EDUCATION Institution: Chernigov State Institute of Economics and Management Graduation year: June 2013 Program: Tourism Education level: Bachelor’s diploma Mode of study: Full time PERSONAL SKILLS • Ability to maintain a good business relationship, be responsive to changes in circumstances (cancellations, delays, etc) and always willing to help • • Creativity; particularly in regards to planning personalised holiday plans The ability to effectively budget on behalf of our customers Wide and strong range of IT skills, specialising in Microsoft Word, Excel, PowerPoint and Outlook., ZOHO Books, CRM, MICROS operating systems, Basics of Opera Property Management System ACHIEVEMENTS Increased sales by 20% at Planet Tours and Safaris, January, 2017 LANGUAGES English (upper-intermediate), Russian and Ukrainian (mother tongue language), German (beginner)