Zeyad Mohamed

Ziad Mohamed Alexandria, Egypt, -,-https://www.linkedin.com/in/zeyad-mohamed-9b644792/ SUMMARY Dynamic operations professional with over 7 years of experience in trade management and business development. Expertise in conducting market analysis, managing trade finance transactions, and improving operational efficiencies. Successfully coordinated over 400 trade transactions annually while managing a portfolio valued at $7 million monthly. Proven ability to enhance client satisfaction and streamline processes. Prepared to leverage unique skills and insights to drive operational excellence and contribute significantly to the success of the organization. WORK EXPERIENCE Business Development Specialist, Pack N' Camp Dubai, UAE 09/2024 – 02/2025 • • • • • Generated new leads by proactively engaging potential clients through social media platforms. Presented the agency's services and credentials to prospective clients, customizing offerings to align with their specific needs. Developed and sustained robust relationships with clients to encourage long-term collaboration. Conducted comprehensive market analyses to pinpoint potential B2B opportunities and enhance the client base. Formulated detailed strategies to optimize sales management and prioritize long-term business objectives. Trade Specialist & Coordinator, Arab African International Bank Alexandria, Egypt 01/2022 – 09/2024 • • • • • • • • Executed funds transfers, managed non-cash items, coordinated Treasury Operations, and oversaw custody and accounts management. Ensured adherence to relevant CBE regulations, banking laws, AML regulations, and internal policies while upholding the code of conduct. Achieved operations cross-selling targets effectively while fulfilling primary job responsibilities to meet branch KPIs. Provided strategic advice on tariff matters and informed clients about markets and federal and foreign regulations. Coordinated over 400 trade finance transactions annually, guaranteeing compliance with banking regulations and international standards. Administered a portfolio of 50 domestic clients, managing a total trade volume of $7 million monthly. Enhanced client satisfaction by streamlining trade finance procedures and elevating communication channels with stakeholders. Conducted regular audits of internal controls related to import/export activities in corporate banking to ensure ongoing regulatory compliance. Senior Teller, Arab African International Bank Alexandria, Egypt 02/2018 – 12/2021 • • • • • • • • • Supervised and trained a team of tellers, ensuring efficient and accurate transaction processing. Handled intricate customer transactions, including cash handling, deposits, withdrawals, credit card payments, and Western Union transactions. Resolved escalated customer inquiries and complaints, with a keen focus on enhancing customer satisfaction. Ensured rigorous compliance with bank policies, procedures, and regulatory requirements. Promoted and cross-sold banking products and services to address customer needs and achieve sales targets. Conducted audits and prepared financial reports to bolster branch operations and ensure financial accuracy. Assisted in branch operations, including opening and closing processes and securing vaults and cash handling areas. Fostered a professional and welcoming environment for customers, cultivating strong relationships. Mentored junior tellers, imparting guidance on customer service and operational best practices. Business Development Specialist, Meydum Medical LLC Cairo, Egypt 03/2016 – 06/2016 • • • • • • Identified and pursued new business opportunities to expand the company’s market share in the medical and healthcare sectors. Built and nurtured strong relationships with key stakeholders, including hospitals, clinics, and healthcare providers. Designed and executed strategic sales plans to attain revenue growth and fulfil business objectives. Monitored and reported on sales performance, pipeline growth, and market trends to senior management. Provided comprehensive post-sale support to ensure client satisfaction and nurture repeat business and referrals. Negotiated contracts and agreements, securing advantageous terms and fostering long-term partnerships. Project Management, Up West Enterprise Alexandria, Egypt 09/2015 – 03/2016 • • • Managed the acquisition, collection, sorting, and classification of draft papers and cardboard. Provided selling services to recycling manufacturers. Oversaw the E-Waste collection project. EDUCATION 01/2011 – 09/2015 Arab Academy For Science And Technology Bachelor's degree, Media Management Alexandria, Egypt skills • • • • • • • • Financial Operations Regulatory Compliance Internal control Cash Management Microsoft Office proficiency Public relations Analytical problem-solving skills • • • • • • • • • CRM Management Market analysis Anti–money laundering (AML) Policies implementation Resolving Discrepancies Sales techniques Customer-Service complaint management customer facing