Zenric Martinez

I deliver value to my clients and help drive them to Success!

• Account Management
• Social Media Manager
• Customer Service/Client Services
• Sales/Marketing/B2B/B2C
• Order Fulfillment
• Digital Marketing

Utilization of the following software:

Utilization of the following software: Zendesk, Infusionsoft, Google Docs, Google Drive, Word, Excel, Google apps, Canva, ManyChat, Dentrix, MeetAlfred, YesWare, PipeDrive, Zoho etc.

• Savvy with modern technologies.

• Exceptional time management skills with deep understanding of limiting “customer time”,  by ensuring efficient service.

• Excellent persuasion skills aimed at interesting new customers in company’s products and services and maintaining existing ones’ business.

• Focused on “great service beats fast service” directive

• Exceptional ability to stay attentive even under pressure

• Well-versed in adapting different ways under pressure in order to meet deadlines

• Clear communication skills aimed at understanding’ needs and providing corresponding services

• Proven ability to grasp product knowledge and relay product information in a concise but potent manner

• Analytic thinking aimed at resolving’ issues in a proactive manner

• Able to find conflict resolution without losing self composure

• Detail-oriented and efficient in providing customer service in adverse situations

• Assertive but polite when it comes to product or service endorsement

• Demonstrated ability to analyze problems or adverse situations in a bid to provide well-placed customer services

• Know how of varying negotiation and persuasive manners

• Profound understanding of customer psychology aimed at providing individualized customer services

• tact when handling irate customers

• Self-presentation and positive attitude

• Exceptional organizational skills and adaptability

• Flexibility to work in an ever-changing environment

• Excellent follow-up and after-sales service skills

For the complete and detailed data of experiences, please visit the link below.

Resume

https://www.dropbox.com/scl/fi/n55e7qfyowxrsz99wheeu/CV-Zenric-Martinez.pdf?rlkey=gs8irhitjhzuv1uvsduvogk0e&dl=0