Zenda Jessica Mendoza

ZENDA JESSICA O. MENDOZA Blk 1 Lot 14 Narra St. Phase 2, Brgy. Sinalhan Alfonso Homes II, Sta. Rosa City Laguna Contact No--OBJECTIVE: To support the growth and profitability of an organization that provides challenge, encourages advancement, and rewards achievement with the opportunity to utilize my substantial experience, skills, and proven abilities. WORK EXPERIENCE: LOCAL CONNECT Customer Support Lead (Home-Based) August 2016-October 2016 Basic Tasks: -Managing the process of a new customer -Customer communications via email and phone -Reading, monitoring and responding to the customer's email -Answering emails and handling queries -Assigning customer details to fulfillment team -Managing advertising projects -Monitoring daily items -Database creation and management -Client management and query support -Writing reports -Responding to urgent requests TELEPERFORMANCE CSR CCU Customer Complaint Utterance (Promoted) Case Manager (Promoted) April 2014-January 2017 Basic Tasks: -To coordinate the needs, requests, inquiries and assistance delivered to the customers. -Handling customer’s complaints. -Providing accurate resolution to the customer’s complaint. -Resolving Conflict -Documenting; Data Entry; Repetitive tasks entering data -Use a variety of tools to organize and input data into our systems -Research -Analyzing Information -Decision Making -Researching -People Skills and People Management -Connecting with customers and with other department -To oversee the follow-up of consultations and that they are linked to other services -Maintains clients' records by reviewing case notes -Logging events and progress -Communicates with clients -Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations -Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. MOTORCENTRAL SALES CORP. Secretary/Cashier February 2013 – Present Basic Tasks: -Encoding of Official Receipts, Sales Invoice, Cash Invoice and Remittance -Doing daily and monthly reports. -Receives payments in cash/installment from walk-in clients for: motorcycle, spare parts, accessories & merchandise, services and others -Prepares & issues official/provisional receipt for payment received (cash & installment) -Prepares deposit slips & ensures deposit of collection to the bank on daily basis. -Balances cash & check collections at the end of the day & keeps it at the branch's vault for safe keeping. Accountable for said collections. -Petty Cash: Disburses petty cash to employees with approved petty cash vouchers. Receives receipts/cash vouchers together with supporting receipts & submits to accounting department for petty cash replenishment. -Prepares daily remittance report & submits to operations department within seven days. Safe keeps of Accountable forms. -Prepares attendance of the branch for submission to HR Department day after the Payroll cut-off -Files all receipts & other documents. -Performs other job-related tasks that may be assigned from time to time. TELETECH CSR – Memo Account TSR – Bigpond Account (Promoted) TSR – Bigpond Account Tier II/Level II/Customer Excellence Team (Promoted) December 2008 – May 2011 Basic Tasks: -Receive calls from customers -Assist customers with their concerns -Provide solutions to the concerns of the customers regarding their problem on their appliance or gadgets. -Further explains to the customers the provided instructions with their technical problems -Discuss the instructions to the customers as clearly as possible. -Encode important details about the customers and the computer or appliance. -Record and encode the transaction -Politely greet and finish the transaction with the customers EDUCATIONAL ATTAINMENT: Primary Year Graduated : : Malate Catholic School SY- Secondary Year Graduated : : St. Michaels’s College of Laguna SY- Tertiary : UPH-Dr. Jose G. Tamayo Medical University BS Nursing- PERSONAL INFORMATION: Date of Birth : Place of Birth : Age : Civil Status : Gender : Citizenship : Religion : Person to be contacted In case of Emergency : December 16, 1986 Pasay City 30 Married Female Filipino Roman Catholic Ray-an Adette I. Mendoza Blk 1 Lot 14 Narra St. Phase 2, Sta. Rosa City Laguna- INTEREST : Computers, Books, Magazines, Music and Pets SKILLS : : : : Excellent in English Advanced Typing Skill Excellent in Computer Skills Multi-tasking CHARACTER REFERENCE: Zorayda Alvarez TSR – Bigpond Account Tier II Teletech- Lailani Yulas Case Manager Teleperformance- I hereby certify that the above mentioned, information is true and correct to the best of my knowledge. ZENDA JESSICA O. MENDOZA Applicant’s Signature