Zenas Salik

Zenas-Information Technology Professional Results-driven, insightful and experienced IT professional with more than a decade of experience, particularly in the logistics/freight-forwarding/distribution industry. This has included leading several migration and upgrade initiatives, with a focus on process improvement and increased security. In a Business Analyst capacity, have hands-on experience with several reporting and analytics systems. Excel at providing comprehensive data analytics, based on customer and business requirements. Excellent project manager and leader, who is able to determine and coordinate all steps and phases of project-based efforts, while ensuring team members are well-guided and motivated. Areas of Expertise Data Analysis Networking Systems and Data Security Data Integrity / Disaster Recovery KPI Development IT Budget Planning Team and Project Leadership Compliance / Auditing Risk Assessment Technical Specifications Development Technical Proficiencies Windows, Linux, MacOS iOS, Android MDM Microsoft Office Suite Cisco, HP, Ubiquiti Powershell/bash SQL Javascript (node.js, React) VoIP Crystal Reports Professional IS TEAM LEAD/BUSINESS ANALYST | EXPEDITORS CANADA | January 2012 - Present Managed the design and implementation of a new warehouse, including the networking setup, warehouse scanner management, and WMS system integration Developed KPIs and reports to ensure warehouse is meeting and exceeding standards Designed additional reports and performing analysis on supply chain data Lead an initiative to migrate customer reports to an automated method that saved accounting / billing department 2 employees worth of labour Developed customer-facing reports (financial and supply chain management data) Migrated from Lotus Notes Domino to a Microsoft Exchange communications platform Maintained an internal IT library website, with troubleshooting steps for common problems, as well as drivers and other information Worked with SQL, JavaScript, VBA, Pascal, as well as HTML/CSS, and C#/dotNet Developed Powershell and bash scripts to automate and speed up several IT tasks DISTRICT IS COORDINATOR | EXPEDITORS CANADA | JANUARY 2007 – DECEMBER 2011 Managed the IT needs of four offices, three spread around the GTA, and one in Windsor Providing remote support for branches in Montreal, Calgary and Vancouver Primarily worked with Windows 2000/XP/7 on a TCP/IP LAN, with Windows 2000/2003/2008 servers Experience with Lotus Notes Domino administration Excellent experience with Microsoft Active Directory / Exchange Proficient in the setup and use of many Blackberry devices in a BES environment Proficient with iOS and Android devices, and configuring them in a corporate MDM environment using MobileIron Lead and successfully completed migration project from a Nortel PBX phone system to a new Alcatel-Lucent IP telephony system for the four branches in the district, linking them all together with VoIP Planned, lead and completed the setup of a Microsoft Unified Communications system that is integrated with the above telephone system Worked heavily with Microsoft Office and MS Project; particularly well-versed in Excel, having used macros to manipulate data for customer financial reports Focused heavily on automation of processes to increase productivity for desk level users Application and network support at the desk level Creating an annual IT budget; contacting vendors to get best quotes for hardware/software upgrades, and presenting to management SENIOR TECHNICIAN | D-LINK CANADA | MARCH 2006 – DECEMBER 2006 Continuing to support customers over the phone and via e-mail Provided support with more advanced types of network configurations such as VPN, secondary access points, DMZ, and port forwarding Supervised junior technicians to ensure timely answering of customer phone calls, and that a suitable quota of successfully answered calls is met JUNIOR TECHNICIAN | D-LINK CANADA | AUGUST 2005 – MARCH 2006 Supporting customers over the phone and via e-mail Provided support with initial setup of home routers, both wireless and wired SALES ASSOCIATE | WALMART CANADA | JULY 2001 – APRIL 2007 Performed inventory management to ensure merchandise was ready and organized for sale Provided customers with advice and practiced up-selling techniques /Professional Certifications Computer Science, h. BSC | UNIVERSITY OF TORONTO ITIL FOUNDATION V3 (AXELOS) | 2016 NETWORK+ | IN PROGRESS Volunteer Experience A/V TECH | CHURCH OF ST. BRIDE | JUNE 2014 – PRESENT Responsible for the audio-visual system during church services, and ensuring that the system and all content are running and displaying smoothly. Involves working with Presenter Pro software, soundboard/mixer, and camera control system.